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Account Manager – (CNS) CX Ethiopia

CX Customer Experience
2100000CMT Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. 


What you will learn and contribute to 

Sales Professional with technical and business understanding of telecoms solutions, responsible for generating orders and revenues by selling Nokia’s solutions to customers. 

Main Responsibility Area

 Acts as a main contact point for a new Mobile Carrier Service Provider

  • Understands customers’ strategic direction and associated business plans

  • Implements Nokia’s account strategy.

  • Identifies, develops & wins new sales opportunities for Nokia

  • Sales and marketing support with wide technical system level expertise and deep business understanding.

  • Expert in selling/marketing and system solutions knowledge. Contributing to relationship management.

  • Creating long-term business development plans and positioning of technology strategy, solutions and products to match with customer needs.

  • Develops understanding of customers’ key business drivers and uses this knowledge for creating profitable business opportunities and growth in market share for Nokia

  • Fulfills Nokia’s process for presales offer lifecycle management and quarterly forecast  

  • Proactively identifies, develops & wins Nokia business in line with Nokia growth and profitability targets; and grow market share.

Account Management

  • Builds & manages trust-based, long-term relationships with customers’ Technical, Logistics departments and management teams.

  • Positions Nokia as a preferred solution and services partner.

  • Articulates in clear and effective manner value proposition of services to customer

  • Negotiates Customer contracts in alignment with commercial and legal organizations (Acceptance, SoR, payment terms, etc.)

  • Communicates clearly the progress of monthly/quarterly initiatives (account plan, LE etc.) to internal and external stakeholders

Key Technology Competencies and interaction across all business groups but with a Focus on Cloud & Network Services

  • Co-develops Sales Strategy plan, review opportunities and funnel and problem solve on new opportunities within and outside existing portfolio

  • Proactively requests BG support and receives coaching as appropriate from BG HoSs

  • Shares best practices with BG’s and CX community

  • Deep understanding, and ability to convey, the unique selling points related to the relevant BG solutions:

  • Appropriate level of knowledge regarding the BG Products and Services catalogue.

  • Good understanding of the typical business cases involving the BG product and solutions.

  • Knowledge key-selling points of the main competitors in the relevant market areas.


Your skills and experience  

  • Bachelors or Master's degree in engineering, telecommunications, business or a related field.

  • Fluency in Business English language.

  • Experience in managing an account during major rollout activities with Core Networks, Charging and VAS Systems with the related managed service for the whole network in a challenging environment

  • Minimum of 5 years account management, products, solutions, and services sales experience in the telecommunication industry. (Tier 1 and 2 operators)

  • Experience and knowledge of the Telecoms industry within the assigned geographic area.

  • Proven track record in meeting and exceeding sales targets within assigned territories.

  • Efficient with CRM tools (CRM / Salesforces.com for pipeline / funnel management) and MS tools (Excel, PowerPoint and Word).

Key Competencies

  • Consultative Selling & Customer Business Understanding

  • Nokia end to end portfolio knowledge & natural interest to keep up to date on technological and market evolution as well as competitors’ activities

  • Relationship Management and ability to identify all stakeholders and understand their communications needs and feedback

  • Ability to lead cross-functional teams under time constraint / stress scenarios.

  • Winning mindset, embrace challenges. 

  • Smart tendering, negotiation and Sales techniques, Sales Process Understanding.

  • Understanding of the major key-points of Nokia’s standard contracts.

  • Strategic mindset.

  • Competitor Intelligence and Market Insight.

  • Customer Business Case and Solution Creation, Sales Presentation.

  • Bid Management, Customer Pricing, Sales Negotiation


What we offer 

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. 


Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
•    One of the World’s Most Ethical Companies by Ethisphere 
•    Gender-Equality Index by Bloomberg 
•    Workplace Pride Global Benchmark
•    LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people. 

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. 
We are committed to a culture of inclusion built upon our core value of respect. 

Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.