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Sales
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CX Customer Experience
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21000003WQ Requisition #
About Nokia
 
We create the critical networks and technologies to bring together the world’s intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.
 

 

General Purpose

  • Strategic Sales Professional within broad business/product area responsible for generating orders and revenue by persuading customer to buy
  • Manages customer relationship for key accounts
  • Jobs eligible for Nokia sales incentive compensation plans have to meet all of the following elements:
  1. Sales person (individual/manager) with accountability and responsibility for one or more of the following: customer orders, revenue, sell-out, sell-through
  2. Sales person (individual/manager) with responsibility for persuading a customer to buy
  3. Primary focus of the role on the persuasion phase of the sales process (sell-in and/or sell-out)
  4. Requires consistent customer focus and contact
  5. Quantitative measures of success are defined and available
Job Description
 
  • Manages the sales and customer relationship within defined product/ business area
  • Acts as a main contact point for selected customers
  • Understands customer's strategic objectives and business plans
  • Implements account strategy
  • Identifies products and/or solutions to meet customer needs
  • Understands customers key business drives and uses this knowledge for creating profitable business
  • Acts as a source of expertise for others in own product/business area.
  • Performs and/or coordinates day-to-day activities to meet departmental/project objectives
  • Carries out root/cause analysis in more complex problems.
  • Can develop and implement recommendations
 
 
Job Responsibilities & Competencies
 
  • Develops account strategy and drives the implementation of it
  •  Identifies products and/or solutions to meet customer needs at an optimum profitability
  • Builds understanding of customers key business drivers and uses this knowledge for developing and creating profitable business
  • Acts as a relationship manager, sales person, business developer and operational manager for major customers
  • Manages effective relationships at senior executive levels with Operators or if 'selling out' with partners, resellers/VARs, distributors
 
 
Qualifications
  • Fluency of local language and English language
  • Typically 6-9 years relevant experience
  • Key contributor, recognized specialist
  • University degree
  • Customer oriented
  • Team oriented
 
Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.
 
 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.