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CX Customer Experience
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2100000CYT Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

Position Title:                                        Account Manager

Business Group/Function:                    CX MU SEA

Reports to:                                            Head of CBT Malaysia

Primary Location/Other locations:         Malaysia

 

What you will learn and contribute to

The Account Manager is a sales professional with technical and business understanding of telecoms solutions, responsible for generating orders and revenues by selling Nokia’s solutions to customers.  

Main Responsibility Areas

  • Accountable for multiple customers or a single medium customer across multiple portfolios or specific portfolio, carrying independent sales targets.
  • Identifies and develops new business opportunities, in collaboration with pre-sales experts.
  • Constantly interacts with key stakeholders within customers, understanding their objectives, challenges and remit to increase own effectiveness.
  • Coordinates activities among sales, pre-sales and other functions based on in-depth organizational understanding (Mode of Operations, processes, etc) and relevant market knowledge, in order to meet business objectives.
  • Participates in pricing strategies and contract negotiations and actively provides useful input.
  • Contributes to the WtD process from business and commercial perspective.
  • Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
  • Contributes to strategic decisions within own defined scope (account, portfolio, geography, etc).
  • Solves complex problems based on sophisticated analytical thought and complex judgment.
  • Acts as a professional leader for staff / work team / task forces, often the most senior and recognized sales professional in a team, who serves as best practice resource.
  • May lead cross-functional deal team with manageable risks and resource requirements. 

Key Interfaces

  • Customers (CxO, Procurement)
  • CBT/CT Head
  • BG (Head of Sales, Pre-sales, Pricing, F&C, Delivery)
  • Legal and other Corporate Functions
  • Strategy & Sales Ops

 

Your skills and experience

  • Around 10 years relevant experience with a proven track record on direct sales in Malaysia, selling within the Telecommunication / IT & related services industry
  • Excellent grasp of the current conditions and business dynamics of the local market/industry including but not limited to competitor trends, with specific knowledge of IP, Optics and Fixed Access Networks solutions
  • Fluency in Malay and English
  • Strong technical background and understanding of Nokia’s complete portfolio on IP, Optics and Fixed Access Networks solutions
  • Proven ability to identify, qualify and close deals
  • Solid performance history of achieving and/or exceeding targets (order intake, revenues, etc.)
  • Relevant experience in working with people within a matrix organization
  • Ability to communicate effectively at all levels of the organization 

 

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.