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CX Customer Experience
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2100000KLA Requisition #

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you’ll part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of Market Unit Korea, for our Customer Experience organization, you will be a strategic sales professional within broad business/product area responsible for generating orders and revenue by persuading customer to buy.

 

What you will learn and contribute to

As the Account Manager, you will:

  • Achieve business financial objectives in respective customer accounts.
  • Responsible for customer engagement and sales case ownership for the following: opportunity and offer strategy, customer pricing files, creating and maintaining sales opportunity, order forecast.
  • Create and manage sales relationships for strategically important accounts / within broad product or business areas.
  • Develop sales strategies and practices to achieve revenue targets and service goals for the customer accounts.
  • Participate in pricing strategies as well as contract negotiations and be responsible for providing professional support in order to generate orders.
  • Accountable for selling a specific area within a customer across multiple portfolios or specific portfolio, carrying sales targets with limited risks or carrying shared targets.
  • Sell standard products / solutions / services, and contributes to bigger sales initiatives as a competent team member, in order to collectively achieve targeted win.
  • Interact with experts and middle level managers within customers who contribute in their decision-making process.
  • Collaborate well with sales and pre-sales experts according to defined processes.
  • Independently works within clear guidelines and uses best practices and knowledge of internal or external business issues.
  • Share initial ideas for professional direction of own organisational scope of responsibility.
  • Use analytical skills, functional knowledge, and practical experiences to contribute to problem solving and process improvements.
  • Provide working leadership and training to less experienced personnel.

 

Your skills and experience

You have:

  • At least 2 to 5 years of work experience in Telecommunications, Networks industry experience
  • Bachelor’s degree and above
  • Fluency of Korean and English languages

It would be nice if you also had:

  • Technical skills in Networks or SW
  • Politeness / Diligence and Perseverance

*Fresh graduates are encouraged to apply.

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.