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CX Customer Experience
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2200000JCH Requisition #

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The account manager is responsible for managing the business segment which has been assigned to him/her.

What you will learn and contribute to

As part of our team, you will:

    • Develop/execute strategies across his/her account from which global targets and priorities are derived
    • Influence buying decisions at the targeted customers and more generally on his/her market.
    • Close alignment and teamwork between internal support teams and the local sales team during the critical deal making process
    • Manage the Go-To-Market governance specially on key deals to maximize Nokia wins and sales.

Main Responsibility Areas:

    • Fulfilment – focus on customer delivery performance satisfaction
    • Forecasting – ensuring accuracy and maintaining currency
    • Governance assistance – prime contact for regional and global functions
    • Market insight – maintaining a window onto evolving market conditions
    • Customer relationship – a range of practical and marketing-focused activities
    • Business Development: identify and pursue new segments of business in order to gain a broader market share.

The account manager will be able to successfully win business in a highly complex and competitive market segment while achieving year over year growth. In this capacity, he/she must:

    • Be capable of establishing strong consultant-like relationships with Executives in both their business and technical organizations.
    • Be capable of articulating Nokia’s value proposition to the customer and translate Nokia technology products into innovative solutions with sound business cases that effectively drive investment.
    • Be responsible for the e2e selling process from identifying the opportunities, value bases selling, relationship management, tender/proposal, finalizing of deals/negotiation to closing of the sales
    • Define all tactics and strategies to address and mitigate competitive threats against existing Nokia’s installed base and/or new opportunities.
    • Effectively leverage and manage multiple Nokia field organization resources to ensure customer’s operational needs are met and growth opportunities are developed.
    • Build effective relationships with the appropriate Nokia partners to deliver a holistic support model
    • Work with and across various Nokia teams within APAC region to formulate new value proposition, playbooks and solutions specific to the region, build sales pipeline and deliver on sales goals and booking targets
    • Create and drive Transformational deals
    • Evolve the Account Engagement and Sales Process by working with all stakeholders within Nokia
    • Drive playbook message created globally and ensure all stakeholders are fully aligned

Your skills and experience

You have:

    • Minimum 8 years of experience working in ICT at senior technical and/or sales levels
    • Minimum 5 years of experience working within the telecommunications / ICT industry.
    • Detailed knowledge of the Singapore operators’ market.
    • Track record of sales success in Singapore
    • Existing personal network covering Enterprise customers, regulatory and planning bodies, system integrators/VARs and local industry groups.
    • Experience managing partners/distributors would be an added advantage
    • Self-Motivated, passionate individual who thrives in customer facing sales/business development environment
    • Must be able to work in a fast paced, results oriented organization where leadership, risk-taking, teamwork and commitment to execution are essential.
    • The ideal candidate will have a clear record of achievement, a willingness to work hard and a track record of perseverance.
    • Team building, the ability to listen, to be respectful of others and to influence are critical personality attributes.
    • The ability to manage in a matrix environment, where direct authority over key resources is limited is essential to success.
    • Must be extremely articulate with strong presentation skills, comfortable presenting in front of senior level customer audiences.
    • Possess executive presence and strong interpersonal skills to establish key relationships with all decision makers.

It would be nice if you also had:

    • Be able to think outside the box to overcome political or technical objections. Ability to meet and exceed sales revenue targets on a recurring basis.
    • The ability to negotiate using a Win/Win philosophy required.
    • Strong leadership, influencing, facilitation skills, coupled with sound judgment; Highly organized with strong focus on follow through and results
    • Quantitative & analytical skills in complex financial & business modelling
    • Deal with ambiguous situations and work effectively with cross functional teams
    • Adept at balancing intense short-term pressures of meeting resell goals with overall long-term goals to drive transformational business

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

 

At Nokia, we act inclusively and respect the uniqueness of people.

 

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

 

Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.