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CX Customer Experience
2200000GDV Requisition #

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you’ll be part of


The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

This Account Manager will be responsible for identifying new customers, driving order intake growth, increasing business with existing customers and penetrating new sectors for Nokia’s technologies, such as Private wireless networks, IP/Optics, Nokia Software and services in the Identified Singapore accounts.

This role requires an individual with technical and commercial expertise and demonstrated success selling in key Enterprise accounts preferably in one or more of the following vertical:

  • Public Sector (uniform or non-uniform)
  • Transportation (Ports, Rail/Metro, Aviation)
  • Energy
  • Oil & Gas
  • Manufacturing & Logistics


What you will learn and contribute to


Main Responsibility Areas:

  • Annual Order intake targets
  • Identify, define and drive new business in the defined key accounts in Singapore
  • Customer value propositions – work across the Business groups and support teams to create innovative compelling customer propositions from the Nokia Solution portfolio
  • Build new relationships, expand existing relationships to key account Customers /Prospects – through various workshops and marketing-focused activities
  • Market insight / competitive activity– maintaining a view of evolving related key account market conditions and competitive activity

Key Interfaces:

  • Named Key account Customers, Partners and Communication Service Providers (SPaaP)
  • ASEAN sales and partner team
  • Customer Solution Architect community
  • Local and APAC Business Group and Segment team/communities


Your skills and experience


You have:

  • Minimum 3-5 years' sales, business development and/or account management working experience
  • Demonstrated track record of business development, consultative selling, sales pipeline creation and successful conversion to orders for the named key accounts
  • Successful track record of gaining internal stakeholder support for new businesses in a broader matrixed organization.
  • Detailed knowledge of the named key accounts including solution requirements, processes, and organization.
  • Existing personal network covering the named key account stakeholders and its related end-users, regulatory and planning bodies, system integrators/VARs and industry groups.
  • Engineering degree or Business Degree

Personal qualities:

  • A self-Motivated, passionate individual who thrives in customer-facing sales/business development environment
  • Must be able to work in a fast-paced, results-oriented organization where leadership, risk-taking, teamwork and commitment to execution are essential.
  • The ideal candidate will have a clear record of achievement, a willingness to work hard and a track record of perseverance.
  • Team building, the ability to listen, to be respectful of others and to influence are critical personality attributes.
  • Be capable of establishing strong consultant-like relationships with executives in both their business and technical organizations and operate across all levels.
  • Must be extremely articulate with strong presentation skills, comfortable presenting in front of senior-level customer audiences.
  • Creative thinker - able to see past current issues and understand long-term potential.
  • Ability to operate efficiently in a heavily matrixed environment - leveraging diverse resource groups while serving multiple internal customers, while remaining externally focused on customer needs.
  • Scrupulous adherence to corporate guidelines on business ethics, compliance and governance.


What we offer


Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.



Nokia is committed to inclusion and is an equal opportunity employer


Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation


At Nokia, we act inclusively and respect the uniqueness of people.


Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.


Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.