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Account Manager Angola

CX Customer Experience
21000009YI Requisition #

About Nokia

At Nokia, we create technology that helps the world act together.
As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
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About Customer Experience


The Customer Experience (CX) organization will provide a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account. 


General Purpose

Sales Professional with technical and business understanding of telecoms solutions, responsible for generating orders and revenues by selling Nokia’s solutions to customers. 


Main Responsibility Area

  • ·      Acts as a main contact point for Africell Angola in full coordination with Africell Group team
  • ·       Understands customers’ strategic direction and associated business plans
  • ·       Implements Nokia’s account strategy.
  • ·       Identifies, develops & wins new sales opportunities for Nokia
  • ·       Sales and marketing support with wide technical system level expertise and deep business understanding.
  • ·       Expert in selling/marketing and system solutions knowledge. Contributing to relationship management.
  • ·       Creating long-term business development plans and positioning of technology strategy, solutions and products to match with customer needs.
  • ·       Develops understanding of customers’ key business drivers and uses this knowledge for creating profitable business opportunities and growth in market share for Nokia
  • ·       Fulfills Nokia’s process for presales offer lifecycle management and quarterly forecast  
  • ·       Proactively identifies, develops & wins Nokia business in line with Nokia growth and profitability targets; and grow market share.


Managing Deals

  • ·       Understands the customer’s commercial, operational & technology challenges & opportunities.
  • ·       Translates market knowledge into business opportunities
  • ·       Negotiates and closes deals to achieve orders’ and revenue targets.
  • ·       Owns the accounts pipeline/funnel and opportunity data in pipeline management tool.
  • ·       Develops account plans and ensures Nokia’s multi business groups’ resources are aligned to execute the plans.
  • ·       Identifies efforts that will have the greatest strategic impact


Account Management

  • ·       Builds & manages trust-based, long-term relationships with customers’ Technical, Logistics departments and management teams.
  • ·       Positions Nokia as a preferred solution and services partner.
  • ·       Articulates in clear and effective manner value proposition of services to customer
  • ·       Negotiates Customer contracts in alignment with commercial and legal organizations (Acceptance, SoR, payment terms, etc.)
  • ·       Communicates clearly the progress of monthly/quarterly initiatives (account plan, LE etc.) to internal and external stakeholders
  • ·       Ensure revenue and cash collection targets are met with support of all internal and external stakeholders.


Key Interfaces: 

·       CBT/CT Head

·       BG Head of Sales

·       Business Groups Pre-sales and Delivery

·       Head of Technologies

·       Strategy & Sales Ops

·       Pricing Manager

·       Legal

·       F&C

·       Customer CxO

·       Customer procurement



  • ·       Minimum of 10 years of experience in leading relevant teams in areas of account management, products, solutions and services sales experience in the telecommunication industry. Overall experience in telecommunication industry, 15-20 years
  • ·       Experience and knowledge of the Africa Telecom industry.
  • ·       Proven track record in meeting and exceeding sales targets within assigned territories.
  • ·       Efficient with CRM tools (CRM / Salesforces.com for pipeline / funnel management) and MS tools (Excel, PowerPoint and Word).
  • ·      Required to speak Portuguese and English fluently


Key Competencies

  • ·       Consultative Selling & Customer Business Understanding
  • ·       Nokia end to end portfolio knowledge & natural interest to keep up to date on technological and market evolution as well as competitors’ activities
  • ·       Relationship Management and ability to identify all stakeholders and understand their communications needs and feedback
  • ·       Ability to lead cross-functional teams under time constraint / stress scenarios.
  • ·       Winning mindset, embrace challenges. 
  • ·       Smart tendering, negotiation and Sales techniques, Sales Process Understanding.
  • ·       Understanding of the major key-points of Nokia’s standard contracts.
  • ·       Strategic mindset.
  • ·       Competitor Intelligence and Market Insight.
  • ·       Customer Business Case and Solution Creation, Sales Presentation.
  • ·       Bid Management, Customer Pricing, Sales Negotiation.



Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.




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