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CX Customer Experience
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2100000IUC Requisition #
Come create the technology that helps the world act together
 
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
 
 
The team you’ll be part of
 
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
 
Nokia is making key investments in product development, solution architectures and sales focused on the US Government market segment.    Nokia Federal Solutions, (NFS) is a rapidly expanding company with an action oriented culture that will serve as a mission partner to the US Government.   In this role as a federal account manager you will manage a piece of the Nokia Federal Solutions business, and be ultimately responsible for coordinating sales, engineering, and operations efforts by delivering Nokia value to US Government agencies and national security missions.   Your interface to the customer will be direct to the US Government and indirect through the integrator and partner ecosystem.  
 
Note:  Due to the requirements of the National Security Agreement, only US Citizens and holders of a valid Green Card are eligible for this position.
 
What you will learn and contribute to
 
As part of our team, you will identify and solve customer problems by proposing a wide range of technology solutions including optical networks, ip routing, wireless ( LTE, 5g ), data center, end to end security, and a suite of intelligent software, SDN, SDWAN, Ai/ML, and orchestration / automation tools.
 
Key responsibilities include:
  • Work with internal Nokia Mobility, Core Network Services, Network Infrastructure, and Bell Labs business units, partners, and the US Government, developing and proposing creative solutions to solve unique problems
  • Apply economic analysis and financial concepts when managing a sales opportunity
  • Apply highly technical solutions across a wide portfolio, harness extremely deep research and engineering talent, and integrate marketing efforts to present a world class solution to the customer within budget constraints and demanding operational schedules.
  • Must be capable of developing senior level customer executive relationships but comfortable working with all levels.
  • Contribute in a high performance team work environment, coordinating unity of effort and enabling all team members to perform at the highest level
 
 
Your skills and experience
 
You must have:  
  • At least 7 years experience selling into the US Government vertical.and working closely with the National Security community in either military, government, system integrator, or telecommunications
  • Proven experience building customer relationships in the US Government community, while meeting term business targets in a competitive and highly complex marketplace.
  • Experience creating innovative solutions and ideas that develop into complex network architectures that solve customer problems.
 
It would be nice if you also had:
  • Bachelor's or Master’s degree in a business or technical area of study, or equivalent relevant work experience in military, government, or industry directly with the Government community.
  • Broad general knowledge of technology areas; mobility, optics, IP routing, software and how to create and communicate value
  • Experience or academic knowledge of emerging wireless technologies, architectures, or real world deployments
  • Strong business acumen in planning and organizing, information integration, decision-making and ability to achieve results while focusing on customer requirements and business success.
  • Ability to form and lead a multi-functional team through complex, time sensitive proposals
 
 
What we offer
 
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
  • This role offers the opportunity to join an established but rapidly evolving company, NFS, that is focused on the US Government, and the ability to grow and evolve in this community.   
  • Additional knowledge of government security architectures, use cases and missions, and security clearances are also benefits unique to this position.
 
 
Nokia is committed to inclusion and is an equal opportunity employer
 
Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
 
At Nokia, we act inclusively and respect the uniqueness of people.
 
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
 
Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.