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CO A Customer Operations Americas
190000004W Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect


Account Manager supporting US Majors


  • Be in charge of customer relations (sales figures, customer satisfaction)
  • Understand the needs of the customer, identify and develop sales opportunities and manage the NSW teams to answer these opportunities in the best way.
  • Guarantee the interests of the company (commercial proposals in compliance with borderobjectives…) and of the customer
  • Support and sell portfolio (meet customers, organize advertising events, give feedback on customer needs evolution regarding his own market, coordinate offers)
  • Support his customer internally (ambassador role)
  • Manage his business (reporting process, follow the orders, etc.)Understand and forecast the needs of the customer, manage the development of solutions (with
  • pre-sales teams, architects and marketing experts) to answer the needs.
  • Frequent field trips for customers (around 50% of time)
  • Keep permanent contact with tendering teams, programme managers and teams

Location: Candidate should be located in Philadelphia, PA or Boston, MA

Required Qualifications: (Education, Technical Skills/Knowledge)

•    Demonstrated success selling Optical and/ or Fixed Access solutions in the Cable, Telecommunications or Data Center space.  
•    Bachelor’s degree or equivalent experience.  
•    At least 10 years previous direct sales experience.
•    Consulting and/or services delivery background is encouraged.
•    Demonstrated success to build and maintain relationships at executive and working levels both internally and externally.
•    Expertise in consultative selling. Capable of leading complex opportunities with multiple stakeholders and work streams. Ability to anticipate and identify business needs; develop recommendations and solutions.
•    Broad knowledge of service provider and data center industry.
•    A self-starter requiring minimal supervision is crucial.
•    A “Get it Done” attitude is critical. Ability to lead within a team environment
•    Strong business acumen in planning and organizing, information integration, decision-making and ability to achieve results while focusing on customer requirements and business success.  
•    Determines and pursues courses of action essential in obtaining desired outcomes.

Desired Qualifications: (Education, Technical Skills/Knowledge)
•    Masters degree is desired.
•    At least 10 years previous experience in Optical and/ or Fixed Access.
•    Experience working with/selling to Cable MSO industry is a plus.
•    Experience selling and working with/through partners to develop optimal value for customer.
•    Possesses ability to acquire an in-depth understanding of Nokia functional area objectives and strategies within first three months on the job.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.