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Customer Services
NSW Nokia Software
1900000AYY Requisition #
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Main responsibility:

The Solution architect will be required to develop and maintain an expertise on the security products deployed within the Customer’s network, and provide mentoring on security solutions / products.

Typical activities are around the following key areas:

  • Design Validation and Verification / Implementation and testing


  • To participate in design and information gathering workshops to understand the customer’s network design and technical requirements, and assess pros and cons of ideas.
  • To carry out testing of new features, network configuration changes and functionality required in the customer environment and to implement and verify they are operating correctly as expected in the network.
  • To test new releases, fixes, and workarounds to operating software and to ensure that they are implemented and functioning correctly in the network. 
  • To troubleshoot equipment and network problems.
  • Produce written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer. 
  • To hold technology workshops with the customer to discuss equipment and network problems, and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried.



The ideal candidate for this role must be able to demonstrate the following credentials:

  • Detailed technical experience in the testing, installation and operation of firewalls in a large Enterprise and Service Provider environment. This expertise includes hands-on operation of management tools and network analyzers. 

  • Very good understanding of the DNS protocol. Experience with Infoblox deployments.  

  • Proven command of PKI concepts with a proven understanding of x509 certificate fields and extensions.

  • Ability to understand CMP protocol and use OpenSSL or other utilities to build and analyze certificates, CRLs, and OCSP responses.

  • Knowledge of networking in particular experience with access control lists (ACLs), audit tools, routing, routers, OSPF, BGP, VPN, L2/L3 switch-routers.

  • Strong Interpersonal skills. Ability to work as part of a team, with multiple departments.

  • Expert level relationship management, and communications skills to manage face-to-face communications on a daily basis with multiple levels of customer management and cross-functional engineering staff.

  • Demonstrated ability to manage multiple projects and work productively under pressure.

  • Self-starter, team player, personable, enthusiastic, hardworking, and enjoys interfacing with customers on a day-to-day basis. Able to apply knowledge to real-world scenarios.

  • Strong troubleshooting skills and methodologies in virtual environment. Able to isolate and identify configuration, design, and software anomalies; can clearly articulate findings in written and verbal communications with development staff.

  • Strong organizational and time-management skills, uses time in forward-looking ways.  

  • Local Singaporeans are encouraged to apply.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.