BPO Contract Compliance Manager, IT services
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- Master’s degree or equivalent experience in Computer Science, Business Administration, Operations, Information Systems or related experience.
- Min. 10-12 years of professional work experience
- Strong IT application and architecture know-how; ITIL methodology (preferred)
- Supplier management experience
- Contract management experience
- Performance management experience (preferred)
- Business acumen
- Personal drive & coping with pressure, a fast pace & changing priorities.
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes
- Collaboration and partnering skills
- Experience in working with virtual teams
- MS Office tools proficiency, especially MS Excel
- Very good verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts.
- Management standing
- Self-driven
- Business fluency in English
- Excellent analytical and organizational skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
- Must be a team player, highly motivated & detailed oriented. Proven success in partnering across organizations and teams on complex, challenging projects.
- quick learner, agile
