Business Group Delivery Manager - ASEAN
Position Requirements:
Self-Motivated, passionate individual who thrives in customer facing environment
Must be able to work in a fast paced, results oriented organization where leadership, risk-taking, teamwork and commitment to execution are essential.
Team building, the ability to listen, to be respectful of others and to influence are critical personality attributes.
The ability to manage in a matrix environment, where direct authority over key resources is limited is essential to success.
Must be extremely articulate with strong presentation skills, comfortable presenting in front of senior level customer audiences.
Possess executive presence and strong interpersonal skills to establish key relationships with all decision makers.
Be able to think outside the box to overcome political or technical objections.
Strong leadership, influencing, facilitation skills, coupled with sound judgment; Highly organized with strong focus on follow through and results
Deal with ambiguous situations and work effectively with cross functional teams
Must have strong understanding or be able to learn quickly the business and technical aspects associated with Customer Care.
Ability to collaborate with many cross functional organizations
Technology or Engineering degree
At least 12 years of work experience with 5-6 years of CARE experience
CARE/PDM certification will be an added advantage