Care Technical Customer Advocate
- Bachelor degree in a technical field related to Telecommunications
- Fluent in German and English. French/Italian is a plus.
- Strong working knowledge of Alcatel-Lucent Enterprise and IP Routing products.
- Experience working with Core, Access and Enterprise network technologies.
- Experience with networking protocols/solutions. (LAN/WLAN, IP/MPLS, IGP, BGP, IPv6, QoS, …)
- Basic knowledge and experience in network Integration, Test and Migration, and use of test equipment.
- Experience with Remote Technical Support Ticketing Tools (i.e. CARES, Remedy).
- Willing to learn and work with new technologies