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Collection Specialist

NOK Nokia Operations
20000008B4 Requisition #
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
We are looking for a Collections Specialist to join our Credit Management Operations Shared Services Organization located in Budapest to get involved in the following activities:
  • Increases the speed at which customer’s open items move to cash
  • Proactively tracks and collects Trade Debts & Advanced payments (when cash request is issued)
  • Provides visibility and supports follow up of invoice disputes
  • Interfaces with the customer to improve invoice approval and payment turnaround times
  • Highlights E2E process improvements when inefficiencies exist
  • Provides forecast of expected payment of open items for current quarter

Main Responsibility Area

  • Starts when invoices are delivered to customer’s premises
  • Includes CO Finance, GEPS & Non CO Finance
  • Excludes Inter-unit & Vertical business units (RFS, ASN, etc...)

Position Description

  • Interacting with customer Account Payable departments to progress chase invoice approvals and payments
  • Line Items Status Check (Collections)
  • Invoice Quality Issue (Dispute Management) Supports escalation
  • Cash Allocation (Payments)
  • Supports Manual invoice mapping
  • Manage key/critical customer relationships
  • Includes establishing team work and handover points between PM, OM, CO,
  • Challenges any failure in the process preventing fast turn-around of invoices, i.e. disputes
  • Proactively reconciles invoices by working with both the CT team and the customer representatives to ensure payments by the due date
  • Provide status and trade debtor reports for customer and CT meetings
  • Supports achievement of customer Overdue and cash targets
  • Supports CBC/Asset Controllers with SoR administration, Due date amendments, provide accurate cash forecasting
  • Provide additional analysis as required
  • Doubtful account analysis, supports with communication of any eventually required write-off or bad-debt provisions
  • Support SOX Controls RE 203 , RE 205 and TR620.
  • Follow-up liquidation cases (if any)
  • Responsible to administer customer related follow up actions in Receivables Management Tool in accordance with SSO Collections relevant SOPs

Position Requirements

  • BSc (Finance degree)
  • Fluent English and French language skills are must
  • Problem Solving / Organization / Prioritization skills
  • Active listening
  • Numeracy, MS Excel
  • Assertive and Influencing Others
  • Relationship building
  • Business Orientation (Credit / Collections / Sales / OM)
  • Working Across Boundaries
  • Contract Management knowledge preferable

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.