Core Solution Engineer
General Purpose
-- Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.
-- Prioritizes work based on customer and business impact, and brings expertise to customer site on need basis.
-- Passionate in Service of the Business and learning new technologies
Main Responsibility Area
-- Provides support to Nokia Customers as Customer Support Engineer for Nokia SDM
-- Proactively identifies and solves demanding problems and communicates them to key stakeholders
-- Participates as an expert in own technology area in customer projects
-- May support areas by participating in emergency and 24/7 duty
-- Is active in networking and knowledge sharing
-- Develops processes, tools and working methods where necessary
-- Deploys Nokia Portfolio Solutions
Job Description
--- Support installation, integration, acceptance testing, after sales support services and ongoing modification & configuration changes to the Nokia HLR, HSS, OneNDS platforms at customer’s premises.
--- Support integration, acceptance testing, and ongoing modification and configuration changes to the Nokia Cloud Data Center Solution
-- Is a change agent. Has the ability to change the tone of a call and persuade others to follow their technical lead.
-- Ability to multi-task, managing a live bridge with customer and troubleshoot on live network. Knows how to buy time with tact.
--- Perform diagnostic troubleshooting and provide technical support assistance
--- Integration with technical support engineers, operations & engineering teams
--- Develop service documentation and procedures
--- Perform first installs of new software, upgrades and hardware expansions.
--- Perform system integration and regression test suites.
--- Perform Subscriber Database Migration
--- Should be able to trouble shoot the issues
--- Process oriented
--- Interaction with Customer and Vendor
--- On-call Support for Customers
Additional Requirements
-- Good working knowledge of TCP / IP, LDAP, Radius, Diameter, SPML, MAP, SNMP
-- Engineer graduated in Telecommunications, IT or Electronic Engineering.
-- Advanced experience in Nokia Subscriber Data Management (SDM) accumulated over a proven track record of 5+ years.
-- Sound knowledge of telecom protocols, with particular emphasis on SS7
-- Sound knowledge of IP Multimedia Subsystem (IMS)
-- Ideal candidate should have knowledge and/or experience of Cloud Computing
-- Candidates with experience and/or certification in Openstack / VMWare will be preferred
-- Good working knowledge of UNIX or Linux operating systems
-- Knowledge of VoIP protocols (SIP/RTP/MGCP) is preferable
-- Experience in C++ & Java programming
-- Experience in Scripting Languages (Python, Perl, Bash, etc.)
-- Previous Integration & Operation experience and related wireless and test equipment knowledge
-- Strong and demonstrated troubleshooting skills and abilities to debug and reproduce hardware, software, and networking problems including network performance and interoperability issues
-- Experience of integration with OSS is highly desirable
-- Knowledge of GSM and/or LTE networks highly desirable
-- Hands-on experience with operating protocol analyzers
-- Working knowledge of SQL and Relational databases highly desirable
-- Excellent communication & interpersonal skills
-- The ideal candidate will have 5-7 years experience in GSM mobile switching of any vendor and excellent mobile telephony knowledge.
-- It is a must that he should have 1-3 years experience in one Subscriber Data Management and IP Multimedia Subsystem technologies (IMS)
-- Possess a Certificate / Diploma / Degree in Information Technology/Computer Engineering.
-- Independent work ethics
