Core Specialist
Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods. | ||||
Description: SDM (Subcriber Data Management) Case Handling / Software Upgrade support of One NDS Family SDM products i.e NT-HLR FE, One-NDS/C-NTDB, One-EIR, One–AAA, HSS, and One BSF including following activities: Ready to work in NAM Business Hours • Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience. • HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries. • Network and Solution troubleshooting, excellent support in SDM Related Parameters, features and their impacts. • Network element upgrade and Method of Procedure (MOP) validation and test • Technical end to end support into customer networks. • Participate in 24/7 emergency on-call support; • Provide proactive maintenance service support and delivery; • Support change management service delivery; • Organize and participate in pilot and roll-out upgrades and patch installations, • New technology support and Service deployment with excellent IP and Unix support.; • Ensure quality & customer Service Level Agreements (SLA) are met; • Consult with customers regarding optimization, planning, feature activations, and other improvements • Knowledge on Resolve tool/Advantage commander/Netact will be an added advantage. • Support required on customer specific time zones and maintenance hours. • Shell & pearl Script with Linux and Unix Certification. • Good in depth knowledge in the basic call flows • Good Communication and Presentation Skills to handle global customers. • Experience in HP Blade System c7000 enclosure and infrastructure configuration and management. | ||||
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment (depending on the product line) • Experience with trouble ticket tools and process • Fault identification/correction/ reporting skills on the particular subsystem and equipment • Ready to support EMCY on a 24/7 basis • Fluency in English ( preferred also Italian fluency ) • Strong problem solving ability • Good organizational skills • Ability to perform multiple tasks concurrently with ease and professionalism • Good communication skills • Service and Customer oriented • Team work • Availability for travel | ||||
CH for MS/SDM/IMS products of Europe Customers |