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📁
Customer Services
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CNS Cloud and Network Services
📅
2100000F8D Requisition #
Thanks for your interest in the CS Core Engineer position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.

General Purpose

-- Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.

-- Prioritizes work based on customer and business impact, and brings expertise to customer site on need basis.

-- Passionate in Service of the Business and learning new technologies

 

Main Responsibility Area

-- Provides support to Nokia Customers as Customer Support Engineer for Nokia SDM

-- Proactively identifies and solves demanding problems and communicates them to key stakeholders

-- Participates as an expert in own technology area in customer projects

-- May support areas by participating in emergency and 24/7 duty

-- Is active in networking and knowledge sharing

-- Develops processes, tools and working methods where necessary

-- Deploys Nokia Portfolio Solutions

 

Job Description

--- Support installation, integration, acceptance testing, after sales support services and ongoing modification & configuration changes to the Nokia HLR, HSS, OneNDS platforms at customer’s premises.

--- Support integration, acceptance testing, and ongoing modification and configuration changes to the Nokia Cloud Data Center Solution

-- Is a change agent. Has the ability to change the tone of a call and persuade others to follow their technical lead.

-- Ability to multi-task, managing a live bridge with customer and troubleshoot on live network. Knows how to buy time with tact.

--- Perform diagnostic troubleshooting and provide technical support assistance

--- Integration with technical support engineers, operations & engineering teams

--- Develop service documentation and procedures

--- Perform first installs of new software, upgrades and hardware expansions.

--- Perform system integration and regression test suites.

--- Perform Subscriber Database Migration

--- Should be able to trouble shoot the issues

--- Process oriented

--- Interaction with Customer and Vendor

--- On-call Support for Customers

 

Additional Requirements

-- Good working knowledge of TCP / IP, LDAP, Radius, Diameter, SPML, MAP, SNMP

-- Engineer graduated in Telecommunications, IT or Electronic Engineering.

-- Advanced experience in Nokia Subscriber Data Management (SDM) accumulated over a proven track record of 5+ years.

-- Sound knowledge of telecom protocols, with particular emphasis on SS7

-- Sound knowledge of IP Multimedia Subsystem (IMS)

-- Ideal candidate should have knowledge and/or experience of Cloud Computing

-- Candidates with experience and/or certification in Openstack / VMWare will be preferred

-- Good working knowledge of UNIX or Linux operating systems

-- Knowledge of VoIP protocols (SIP/RTP/MGCP) is preferable

-- Experience in C++ & Java programming

-- Experience in Scripting Languages (Python, Perl, Bash, etc.)

-- Previous Integration & Operation experience and related wireless and test equipment knowledge

-- Strong and demonstrated troubleshooting skills and abilities to debug and reproduce hardware, software, and networking problems including network performance and interoperability issues

-- Experience of integration with OSS is highly desirable

-- Knowledge of GSM and/or LTE networks highly desirable

-- Hands-on experience with operating protocol analyzers

-- Working knowledge of SQL and Relational databases highly desirable

-- Excellent communication & interpersonal skills

-- The ideal candidate will have 5-7 years experience in GSM mobile switching of any vendor and excellent mobile telephony knowledge.

-- It is a must that he should have 1-3 years experience in one Subscriber Data Management and IP Multimedia Subsystem technologies (IMS)

-- Possess a Certificate / Diploma / Degree in Information Technology/Computer Engineering.

-- Independent work ethics

 

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