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Sales
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CO A Customer Operations Americas
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2000000FEY Requisition #

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


The Customer Team Head leads and grows (i) business with independent customer(s) and local affiliates of international customers on operational level, (ii) business with a specific customer or cluster of customers within a geographical area, or (iii) worldwide business with a customer having global or significant cross country market presence. Owns the customer relationship and is responsible for relationship strategy and coordination of Nokia's contacts with the customer. Accountable for running the business in top line sales generation, P&L contribution, cash, assets, etc. for customer(s) in creating opportunities, winning deals, and project execution.

 

• Accountable for key customer(s) with considerable business impact

• Responsible for strategic and operational relationship management with customer executives.

• Leads sales team and cross functional business team (including pre-sales, etc) with significant risks and complexity to achieve considerable business targets.

• Responsible for orders, sales, profitability and customer satisfaction of own account.

• Anticipates internal and external business challenges, and drives process, product or service improvements to sustain competitive advantage.

• Combines profound professional expertise with a holistic sense for the business and commercial environment to create mid to long-term business impact.

• Significantly influences strategic decisions within own unit (EG CT), in turn impacting the performance of higher level organisation (EG market unit).

• Solves highly complex problems and develops original and innovative solutions with broad impact on the business.

• Monitors the actions and directions of relevant organisation units and seeks alignment where needed.

• Is an acknowledged and visible authority and strong sales and business manager, typically within a market unit / market.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.