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CT Head Ooredoo Qatar

CO E&A Customer Operations EMEA & APAC
2000000FTG Requisition #

Customer Team Head

About Customer Operations

Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.

Job Description

Account & Cust. Relationship Mgmt-CSP comprises the creation and development of

profitable relations with customers (incl. multi-geographic customer businesses) or new businesses through direct customer interface for a profiled customer base by implementing a strategy for a specified customer account, products, services, or solutions. Contains management of customer interactions and driving of sales for Nokia's offering. Covers creation of sales channels to grow new businesses in completely new prospects / markets and / or existing accounts targeting new revenue streams. Contains conduction of end-to-end business management (sales and delivery) for all customers and opportunities within the responsible scope.

The Customer Team Head leads and grows (i) business with independent customer(s) and local affiliates of international customers on operational level, (ii) business with a specific customer or cluster of customers within a geographical area, or (iii) worldwide business with a customer having global or significant cross country market presence. Owns the customer relationship and is responsible for relationship strategy and coordination of Nokia's contacts with the customer. Accountable for running the business in top line sales generation, P&L contribution, cash, assets, etc. for customer(s) in creating opportunities, winning deals, and project execution.

Job Key Tasks & Responsibilities

• Accountable for strategic customer(s) with significant business impact.

• Responsible for strategic and operational relationship management with customer executives.

• Leads large sales team which may be located across countries / markets, as well as cross-functional business team (including pre-sales, etc) to achieve significant business targets with highly visibility and high impact.

• Responsible for orders, sales, profitability and customer satisfaction of own account.

• Actively influences functional strategy to address internal and external business issues, and influences strategic decisions beyond own unit that significantly affect the performance of broader organisation.

• Applies professional expertise, profound knowledge of the market, competition, and commercial environment to create long-term business impact and increase organisational capability.

• Proactively identifies and solves the most complex problems and thinks beyond existing solutions to create sustainable competitive advantage.

• Ensures strong alignment of directions between relevant organisational units.

• Drives thought leadership, the shaping of functional strategy and senior management advice typically within own market and sometimes with global leverage.

Job Responsibilities & Competencies

Financial acumen (for non-financial professionals)



Influencing Others

Consultative Selling

Market / Business / Competitor intelligence

Business Insight

Builds Effective Team

Decision Quality

Strategic Mindset

Directs Work

Manages Ambiguity

Customer Relationship Management

Develop Sales Opportunities

Account and opportunity planning

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, colour, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. 


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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.