Customer Care Delivery Technical Support Engineer
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University degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT. Candidates with Diploma / Advanced Diploma based qualifications may be considered pending other relevant technical skills, experience, attitude and capabilities.
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Although the position is based in Japan, a high degree of communications in English is expected. Fluency in written English is a must and fluency in spoken English is highly desirable.
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Strong analytical and problem-solving skills
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Creative and resourceful,
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Assertive with customer first attitude
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Uses language as a tool to troubleshoot, to explain and to negotiate
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Can cope with pressure, stress resistant
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Must participate in 24x7 on-duty service on rotational basis,
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Protocol knowledge: GPON, SIP, H.248, IGMP, ADSL2, VDSL2, SHDSL, SNMP, SNTP, DHCP, UNIX , PPPoE
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Product knowledge: ISAM 7302, ISAM 7330, ISAM Voice Package, ISAM FTTH 7360, 7368 ISAM ONT, AMS 5520, 5529 applications (APC/IDM/OAD/SDC), 5530 NA
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2-5 year of experience on DSLAM/GPON.
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Basic knowledge of IP is mandatory.
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Basic knowledge of Unix/Linux is preferred