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Customer Services
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NSW Nokia Software
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1800000T27 Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
 

 

MISSION

Support the NSW product portfolio, part of the Global Care Center for digital operations and digital networks.

 

ASSIGNMENT

- Analyze, investigate and solve the technical issues indicated by the customers

- Deliver to the customers the appropriate services for the maintenance of their networks

 

MAIN ACTIVITIES

- Guarantee the highest satisfaction level of the customer through the SLA (Service Level

Agreement)

- Diagnose and solve customer’s problems on remote

- If necessary, start an on-location intervention via the intervention centre

- If necessary, coordinate with product expert

- Give information on incident and end it

- Identify business opportunities and transfer them to the sales team

 

WORKING MODE

- Obligations period

- On duty rota 24x7

- Interactions with customers, technical experts, intervention centres & Welcome Centres


COMPETENCIES

- Customer Focus

- Adaptability

- Manage Execution

- Foster Open Communication

- Search to Learn Continuously

 

TECHNICAL SKILLS

-  Linux

-  Prefferable  Virtualization ex: VMware, Openstack..

-  Databases and SQL

-  Diameter/Radius  messaging protocol

 

OTHER SKILLS

- Communication

- Team spirit

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.