Customer Solution Architect
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The CSA has a solid understanding of telecommunications and the complete Nokia Product and Services Portfolio. He is continuously up-skilling himself in the E2E Practice and Product Solutions, spanning all Nokia Business Groups: i.e. Mobile Networks, IP and Optical Networks, Fixed Networks, and Applications and Analytics. The CSA knows one topic well (topic depth), and is the go-to person for that topic in Team/Market
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The CSA is able to work well in the CSA Team. He/She lives a culture of supporting and motivating his CSA peer network, sharing best practices, and is willing to be part of a winning (elite) team culture
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The CSA has an advanced level of presentation, communication, negotiation, consultative and value based sales, and ’Getting Things Done’ capability
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The CSA has strong planning, strategy and execution skills
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The CSA has strong leadership skills and maintains a strong industry network in and outside of Nokia
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The CSA is a champion for Quality, has strong solution quality skills and continuously seeks to learn and improve.