Customer Support Engineer
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Must be able to demonstrate sound technical understanding in a number of the following disciplines:
TCP/ IP
DSL - SHDSL
Optics - DWDM, CWDM
Network management Protocols
Network Routing Protocols - OSPF, BGP, ISIS, MPLS
Voice and Video over IP
GPRS/UMTS/LTE (ePC)
Understanding in the following technologies/equipment advantageous:
TDM
TDMoIP
Unix - Sun/Solaris & HP
Linux - RedHat
PC architecture - Win2K3 server
Nokia Product range – Service Routers, Optics,
ALE (Alcatel Lucent Enterprise)
Third Party Equipment
RAD - 2100, ASMI, PFH4, Repeaters, LRS24,
One Access - 1423 (formerly Telindus)
Telindus - Centauri, Centinel, SCI Server, Solo,
Juniper SRX
Virtualization / Cloud knowledge is an advantage for the candidate as all the ePC is moving to cloud base platforms
IMS knowledge is an advantage in terms of integration with ePC
