Customer Support Specialist - Nuage
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- Bachelor's degree/College Diploma in Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.
- Strong hands-on experience in troubleshooting software or network problems
- Experience with Software Defined Networking (SDN) engineering, concepts and service models
- Data Centre experience including HP Servers, Citrix, Network protocols and IETF Standards
- Knowledge with Cloud Management Systems (CMS) such as VMware vCloud, OpenStack, CloudStack
- Good understanding Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing/Switching protocols, Open Flow and XMPP
- Knowledge with Linux operating systems – CentOS - RHEL
- Knowledge of IP/MPLS, routing and switching techniques.
- Ability to write scripts at a Unix/Linux level (bash, python)
- Has a “can do” attitude to persist in face of complex work to produce positive results
- Excellent English verbal and written communication skills.
- Preferred candidate with good Spanish (in spoken and written).
- Must have outstanding time management skills, be able to handle multiple issues at the same time, and be able to prioritize those issues, so that we meet customer expectations.
- Strong Interpersonal and organizational skills
- Ability to articulate technical issues and solutions to internal and external customers.
- Self-motivated with proven record as a self-starter.