CUSTOMER TECHNICAL ADVOCATE
• Engineers must have a BS in Electronics Engineering, Telecommunications or equivalent and five (5) or more years of experience in Network Maintenance, Operations and/or Technical Support.
Technical:
• Deep knowledge of mobile packet core networks and functionality of GGSN, SGSN, SAE-GW and MME. • Familiar with end-to-end call flows and signaling for 2G/3G/4G networks and interfaces. • Experience and knowledge of GSM/Packet-Core/EPC networks, routing and signaling; and GPRS call flow concept with all PS core nodes including Gb, Gr, Gn, Gi, Gx, Gy,Gz interfaces. • Packet Core network planning and optimization experience is a plus. • Knowledge of IP routing and switching. • KPIs definition, generation and analysis experience. • Commissioning, integration, and troubleshooting experience of ATCA SGSN/GGSN and virtualized solutions (CMM/CMG). • Knowledge of adjacent third-party network elements: CMD, OCS, DNS, Firewalls, Routers and Switches. • Excellent computer skills and working knowledge of MS Office applications.
Non-technical:
• Strong leadership and customer-facing skills. • Team player with excellent written and verbal communications skills in Spanish and English. • Strong knowledge and experience in Packet Core services and customer interface preferred. Integration and technical support experience is a plus. • Self-motivated well-organized individual who can prioritize work and handle multiple tasks. • Ability to handle stressful situations and exhibit good decision-making skills. • Ability to interact with a variety of people and work well with others in a fast-paced environment. • Ability to work with little supervision and make good business decisions. • Ability to learn independently. • Business savvy.