Data Operations Business analyst

About us

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Key responsibilities

•            route and accommodate requests not fitting to standard workflows

•            define and maintain workflows, manages changes within organization

•            maintain and enhance process documentation, mapping and controls

•            assess root cause analysis and improve processes

•            periodic analysis of the service management performance

•            develops service management reporting

•            key role communicating with internal teams

•            Written and spoken English is a requirement, other language skills are advantage

•            Experience and good understanding of statutory and accounting processes (full scale accounting)

•            Good team player, precise, reliable, able to meet deadlines, proactive, problem solving, can do attitude

•            Communication, motivation and negotiation skills