E2E Solution Support Specialist

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of 

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

End-2-End(E2E) Solution Support Specialist role requires holistic approach in isolating/resolving faults in VoX/5G/DM solutions running on Bare Metal Servers or Cloud based networks. Being part of a team spread across different time zones, Will have an opportunity to work with Key Nokia customers around the world and be exposed to Unique/Cutting Edge/Challenging customer networks and solutions.

Are you passionate about solving problems?

As part of our team, you will:

• Troubleshoot critical complex cases (both standard and emergency types) involving multiple Network Elements:
  • Bring E2E view, when element-based analysis doesn´t explain fault
  • Facilitate cooperation among different streams of stakeholder 
  • Involved in Root Cause analysis and provide E2E view for the RCA completeness
•  Co-ordinate with support team of other BGs in order to make sure NOKIA has a global E2E control of the solution offered to the customer
• Be part of on-call rotation
• Tenacious in front of complex issue
• Share know how with rest of the team to build the E2E expertise
• Collaborate with peers contributing with his area of competence

Your skills and experience 

 You have:

• Strong Expertise in IMS/VoLTE and CFX 5000 product with Tier3 / R&D level of expertise/experience
• Exposure to E2E VoLTE troubleshooting (especially on Call flow, SIP and Diameter protocol needed)
• Understand the IMS KPIs and Alarms and efficiently use for E2E troubleshooting
• knowledge and working experience on CBIS / Public Cloud (AWS,GCP) and IP Networking would be desired
• Strong communications and leadership skills to interact / coordinate / drive investigation from E2E angle
• Self-driven, independent and passionate with a strong sense of ownership

It would be nice if you also had:

• Knowledge on Packet Core (AMF/SMF/UPF) is a plus
• Ability to work under pressure and with strict deadlines (Emergency, Code Red)
• Able to work outside comfort zone, willing to pick up new challenges (learning and managing new technologies/products)
• Experience working with team spread across different regions.
• Bachelor's and/or Master's degree in Electrical & Electronics Engineering, Telecommunications or equivalent. - technical experience

What we offer

 Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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