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Engineer, Customer Documentation

Applied R&D
NSW Nokia Software
18000009KT Requisition #
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Main Responsibility Areas:

You’re a member of a team that take end-to-end responsibility of creating product documentation for certain Nokia product(s).

You’re responsible of planning, designing, writing, updating and maintaining documents assigned to you.

You may be responsible of a specific technical area that is related to R&D content or of other areas in customer documentation, such as information architecture, graphic editing, tools maintenance, production automations, etc. 


Job Description

-        Cooperate with R&D teams in alignment with software development mode to plan, design, write and update your documents in compliance with Nokia provided tools, processes and quality standard.

-        Send your documents for technical and language reviews upon agreed checkpoints and continuously improve the quality of your deliverables.

-        Send your documents for Quality Assurance tests upon agreed program checkpoints and fix the defects within program defined schedule to ensure on-time delivery. 

-        Handle post-delivery defects according to required processes and standards.

-        Install and use the product(s) to research and verify the documents.

-        Work with developers, consulting services, marketing, verification, and training personnel to complete and continuously improve document deliverables.

-        Publish the documents to internal and external customers.

-        Proactively initiate improvements or propose innovative solutions to challenge the status quo and make your deliverables better continuously.

-        Provide consultancy, support and guidance to document readers in the purpose of helping them use the product(s) efficiently.

-         Three or more years of experience writing in the software field for technical and end-user audiences.

-        Mastery of the English language, with excellent writing ability and extraordinary attention to detail.

-        Ability to work well with others and communicate clearly in a collaborative work environment.

-        Ability to gather and synthesize technical information efficiently.

-        Strong work ethic, accountability, motivation, and the desire to produce work that reflects the best of your ability.

-        Experience with information design concepts, including structured writing, with demonstrated ability to design and develop documentation deliverables.

-        Experience with the software development life cycle.

-        Experience working with an XML-based semantic markup language.

-        Proficiency with document and help authoring tools (Oxygen preferred). Experience with Eclipse user assistance also is preferred.

-        Experience working with version control systems (e.g., Subversion) and defect-tracking systems (e.g., JIRA).

-        Familiarity with database technologies.

-        Familiarity with web-based technologies, such as XML and HTML.

-        Familiarity with object-oriented programming or scripting languages.

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