Engineer - Small Cells / Flexi Zone
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Nokia Small Cells L2/L3 CSS Engineer
Job description:
To provide Level 2 end to end support for Nokia Small Cells portfolio, which includes RAN (e.g. 9363, 9961, 9962 and 9966 (MS-GW) and OAM (Security Gateway, AAA, HDM, SAM, NPO) products, which are part of Small Cells end to end solution. Technologies involved are 3G, 4G LTE and in future 5G / IoT.
The ideal candidate should possess excellent end to end Small Cells network knowledge and an extensive Telecom Test/ Engineering Support background to provide resolutions to the problems.
Key responsibilities / Functions:
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Work with customer engineering teams to drive resolution for customer LIVE network issues and provide product KPI performance and stability trends.
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Provide 24/7 remote support within SLAs to customer issues and regularly update ticketing tool
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Actively engage with customer teams to recreate complex field to get to the root cause and final resolution fix plan.
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Provide next level of support for internal maintenance L1 team or customer support teams by:
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Providing analysis to product issues of world-wide customers and ensuring timely resolution in line with the commercial SLA’s.
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Will be responsible for remotely supporting SW/HW deployment during and after general availability rollout in the customer live network.
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Providing 24/7 Level 2 support for critical customer impacting issues
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Required Qualifications: (Education, Technical Skills/Knowledge):
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Bachelor’s degree in engineering, in Electronics, Telecommunication, Computer Science, Information Technologies
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Up to 8 years of experience in supporting live wireless and IP networks across different technologies (3G, UMTS, WCDMA, 4G, LTE, 5G, IoT, NB-IoT, GSM, SS7) and prior experience in Small Cells technologies is desirable.
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Must have excellent problem trouble shooting skill in areas of complex end to end live network issues, product interoperability, product performance and stability related trending and analysis.
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Knowledge on Tools & techniques of Wireshark, TEMS / UE traces, TCP Dump, Core dump analysis, iPerf is desirable
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Protocol knowledge of SCTP, RANAP, S1AP, RLC, RRC, TR069
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Should have experience and working knowledge in Linux OS, TCP/IP, IPv4, IPv6, Wifi and general scripting ability in Perl, Shell, Expect etc.
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Excellent verbal, written communication skills to breakdown a technical issue and explain it clearly to customer and internal teams
