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Customer Services
GS Global Services
1800000LR8 Requisition #
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• Fault management/configuration of fixed Core network

• Trouble Ticket handling

• Customer Issue handling

• Ensure to Acknowledge and close TT within SLA/OLA

• Prepare, implement and verify the configuration and integration of a Node /  system

• Emergency Handling and chronology preparation

• Coordinating with care team for handling resolved cases

• Interfacing with other Technical Teams

• Coordinating with Circle team if onsite support required on faults

• Hand over and activity sheet preparation

• Expert knowledge about Nokia Genband Fixed network elements CS2K, C20, DMS100,SBC,AIN

• Hands on Configuration Management experience

• Technical support tasks like BSC integration, migrations, emergency Support and routine O&M configuration changes like GT routing, B-number changes, IMEI loading, site level configurations in core node as per requirement.

• Ensuring Post check of activities done during Maintenance Window

• Preparation of script and Impact analysis for changes that needs to be done in core nodes

• Ensuring proper closure of tickets from region and cross functional teams

• Good knowledge of MS office, specially Excel and PPT

• Preparation and maintenance of reports as per requirement.

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