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Customer Services
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GS Global Services
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1800000LR0 Requisition #
Thanks for your interest in the FM Engineer position. Unfortunately this position has been closed but you can search our 3,217 open jobs by clicking here.

Mission
  • Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
  • Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
 
Responsibility 
  • Fault resolution of network and customer faults in a timely and efficient manner
  • Manage Critical Faults and Outages in the network
  • Develop other team members to enhance their technical expertise
  • Assess and mitigate risk of any network changes
  • Identification of any issues affecting performance or KPI’s
  • Create and update support documentation
  • Monitoring of Projects and Change Requests with respect to network integrity
  • Impact assessment of network configuration changes
  • Verification of  implementation of network configuration changes in
    accordance with detailed designs
  • Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
  • Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
  • Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance
  • Direct Field and Exchange staff when required
  • Perform configuration changes, system installations and execute relevant test cases
  • Perform and manage network investigation and manage to resolution
  • Participate in a on call roster and maintain flexible hours when required
  • Provide vendor escalation
  • Assist the team in process improvement
  • Provide emergency support
  • Other activities as directed by management

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