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CX Customer Experience
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2200000JO2 Requisition #

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 The team you'll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.

Examples of the key internal / external interfaces:

  • Global System Integrator (GSI) Partner engagements
  • Market Unit leadership and CT’s
  • Enterprise Digital Industries, business development team
  • Enterprise Marketing
  • Nokia Partner Program and Regional Partner Sales
  • Enterprise Business Center - Pre-Sales and Delivery

 

What you will learn and contribute to

As a Partner Sales Associate for Nokia Enterprise GSI Sales, you will work across a GSI Partner account base to generate leads and convert these into business, you will account manage the leads and potential new GSIs, with some progressing to full Sales Manager coverage.

  • Build business by generating interest and leads across the GSI Partner account base.
  • Assist in execution of account strategy and go-to-market models to scale GSI accounts
  • Assist in onboarding process internally in rapid fashion, utilizing Nokia partner operations and externally into the partner/vendor mode of operation
  • Leverage regional partner relationships and GSI partner, both internally and externally
  • Assist in launching and executing marketing campaigns to generate awareness and leads for follow-up
  • Manage day-to-day sales and partner development activities across your territory / assigned partner base
  • Build a sales pipeline using a mix of outbound calling and email to qualified marketing leads
  • Maintain and develop metrics for pipeline development and execute a disciplined reporting process

 

 Your skills and experience

You must have:

  • 3+ years working in customer facing role (pre-sales, sales, inside sales, consultant, delivery) with a telecommunications carrier, network/infrastructure equipment vendor, system integrator or large enterprise environment.
  • Great communicator, relationship builder, collaborator, and negotiator.
  • Strong skills in MS Excel, PowerPoint, Word, SFDC, etc. 

 

It would be nice if you also had:

  • Experience working in facing environment (pre-sales, consulting, delivery). 
  • Strong confidence in reading and understanding corporate, business and project financials as well as contractual terms and conditions.
  • Knowledge and/or experience working with general enterprise market along with channels including Global System Integrators.
  • Proven partner sales experience with effective communication style, open mind, collaborative.
  • Knowledge of verticals and general enterprise market (competition, solutions, telecom / IT needs).

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Benefits of Working at Nokia

  • International Environment
  • Leveraging experiences from around the globe
  • World class portfolio and references
  • High reliable and valued networks for various industries
  • Learning opportunities on the job and through various education possibilities
  • Experienced Leaders of high performing Sales Orgs
  • Carrier opportunities in a broad organization
  • Company car for individual personal use (job role/grade and country dependant)
  • Highly motivated team

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

 

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
 

Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.