Technical Stream Leader
- 💼
- CO E&A Customer Operations EMEA & APAC
- 📅
- 1700000J36 Requisition #
Technical Stream Lead. To understand overall
responsibility for managing a customer bid for technical solution
deliverables (i.e. collaboration to assemble bid team, confirmation on
GSS supported scope, timelines, resources and all other activities in
terms of project management of the bid) while ensuring timely
delivery of high quality deliverables. Proven experience in handling
simultaneous cases/ project with short timelines and in multicultural
and virtual environments.
• Nokia Product portfolio knowledge. Knows overall portfolio of Nokia
products and technologies
• Product and technology knowledge. Knowledge of telecom industry,
related technologies, industry and technology evolution , products,
interfaces and protocols and tools.
• Relationship management. Creates relationship strategy and
establishes strong relationship and credibility with GSS internal
customer's key stakeholders to ensure value is delivered to increase
GSS acceptance.
• Negotiation. Understands that all interaction can be considered as
negotiation, e.g. finding positions and motives. Always prepares for
the technical sales negotiations with the appropriate team involved.
• Working across Boundaries. Supports and builds communities
within Nokia and GSS across GSS locations, regions and is able to
relate to individuals from different backgrounds and at varying
organizational levels
• Engaging Dialogue. Communicates in an open and engaging
manner. Fluently transmits complex information, adjusting style to
suit the needs of the audience. Interacts with others in a sensitive,
respectful and consultative manner. Supports others, and
encourages open and candid communication in teams
• Decision Making. Takes responsibility for making decisions in own
area. Prioritizes actions and decisions appropriately, taking account
of wider GSS objectives. Confidently translates decisions into actions
for self and others.
• Personal Drive & Coping with Pressure. Takes on demanding goals
and challenges. Proactively identifies personal development
strategies that add value to the GSS organization as well as to
individual progression.
• Problem Solving. Analyses data, situations and events. Breaks
down information and establishes patterns and trends. Produces a
range of workable solutions to achieve specific objectives. Makes
rational judgments from available information and analysis.
Understands how one issue may be a part of a much larger system
• Spanish and English, Portuguese as a value add
