Head of IT Service Integration and Management
Key Competencies:
> 10 years of experience in leading a high-performing global team of professionals
> 10 years of experience with IT Service Management
Able to act in a diverse and complex IT environment
Able to coordinate people and stakeholder in a multidisciplinary and multi-cultural environment, including external IT providers, Nokia IT technical teams, as well as technicians from business areas.
Highly independent and self-directed individual capable of working with minimal supervision.
Exceptional interpersonal, organizational and customer services skills with ability to communicate effectively with both technical and non-technical stakeholders.
Very experienced IT skills as generalist
Strong problem-solving skills
Very strong organizational skills
Sense of urgency
Economic thinking and handling as well as analytical skills
Excellent verbal and written communication and presentation skills (English)
Experience in ITIL process management
Minimum Qualifications:
Degree in Engineering, Computer Science or related field from recognized university
Minimum of 10 years work experience in IT and or IT service management
IT generalist knowledge
Fluent in written and spoken English
ITIL Expert Certified or ability to obtain within first six months
Experience of performance data analysis of ITIL processes
Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
Data-driven mindset of service excellence and customer satisfaction
Successful teamwork experience and demonstrated leadership abilities
Preferred Qualifications:
- Broad know-how of IT (Infrastructure, Applications)
- Familiarity with IT Service Management toolsets such as ServiceNow
- Experience leading large multi-cultural teams
- Experience with Organizational Change Management
- Demonstrated experience producing programmatic deliverables
- Demonstrated experience with facets of personnel management
