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Customer Services
GS Global Services
2000000G1M Requisition #

About Nokia


We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, we are leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.


With Nokia future becomes present. You will work on new generation mobile networks (5G) which will allow autonomous car, ultra-high speed and millions of connected devices become a reality.

Team Description


The Global Services business group deploys, supports and operates communication service providers’ (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.



·       Drive complex outage and restore the services in synchronization with the customer, partners and Technical Support Operations.

·       Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution.

·       Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.

·       Manage the communication during incidents, for ongoing tickets or when requested.

·       Produce Incident Reports, conduct RCA analyze and Lesson Learned.

·       Reviewing and auditing the process.

·       Producing management information, including KPIs and reports.

·       Monitoring the effectiveness of incident management and making .recommendations for improvement and actions tracking.

·       Driving, developing, managing and maintaining the major incident process and associated procedures.

·       Ticket backlog management and push for resolution aged tickets.

·       On call duty for out of hours incidents.

·       Provide inputs for the ticket handling quality assessment.


 What does Nokia offer you? 

Competitive salary based on your experience  

Performance, Christmas and Easter bonuses  

Interaction with international teams of software developers, architects, project managers, testers, integrators etc.  

Visibility on latest configuration control technologies, 5G innovating mobile networks, Cloud, shared testing resources  

E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development  

Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community  

Various certifications  

Events and conferences on technical matters but also on well-being at work and other general-purpose subjects  

Flexible time and teleworking  

24+ paid days-off  

Sports, Wellness and Culture reimbursement  


PublicTransport/Private Parking allowance or bike/electrical scooter reimbursement 

Meal tickets + extra food allowance  

Private health and life insurance  

Kindergarden/after-school reimbursement 

Everyday Excellence – Employee Recognition Program (Awards can be redeemed via our online store) 

Share in Success - Nokia’s voluntary employee share purchase plan 

One of the highest employee referral bonuses on the market so you can bring your friends too :) 


Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. 



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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.