Incident Manager

Job Description:
 - Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role
- Work experience on any 5G RAN or Nokia 5G RAN Experience
- Good exposure on 5G SA Core architechture
- Exposure in Multivendor network environment
- Ability to handle the network outage and drive towards restoration within defined SLA
- Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders
- Strong Customer communication skillset 
- ITIL certification is mandatory
- Technical & Management bridge handling experience
- Vendor management and escalation management experience.
- Knowledge on incident and problem management process.
- Should be ready to work in 24X7 shift operations.
- Good experience in Service Level management
- Fluency in Spoken and written English,
- Should be an excellent business communication skills
- Ability to work under highly pressurized environment.
- Customer management Experience
- Experience in process development
- Knowledge on project management/Customer SLA Management
 - Good Communication and inter personal Skills
 - Prior Experience in Global Customer Interaction
- Flexible and ready for new challenges
- Good in multi-tasking
 - Highly engaged and motivated
- Innovative, Open mind, Collaborative
- Quality oriented and Focused on execution excellence
 - Consistent in using standard processes and tools
- Presentation Skills