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IP Routing Customer Technical Support Engineer

📁
Customer Services
💼
ION IP Optical Networks
📅
19000004ER Requisition #
Thanks for your interest in the IP Routing Customer Technical Support Engineer position. Unfortunately this position has been closed but you can search our 3,184 open jobs by clicking here.
Required Qualifications: (Education, Technical Skills/Knowledge):
 
Non-technical:
 
-Fluent in the English language (Verbal and written).  This is a mandatory.

-Should be able to articulate technical issues / solutions to internal / external customers.
 
-Self-motivated (Do no require constant ‘oversight/assistance’ to get jobs done, etc.).

-Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, etc. quickly).

-Accountable and open to constructive feedback.

-Exceptional customer service skills. Placing customer needs first is an absolute requirement.
 
-Ability to objectively think and solve problems under pressure (Very important)
Technical:
 
-Working knowledge of the following Alcatel-Lucent products would be desired, but not necessary (Training will be provided to the right candidate):

ION IP product family
 
-Working knowledge of IP theory/operation desired, but not necessary (Training will be provided to the right candidate).
-Ability to use the following test equipment:
OTDR
OSA
Optical Test Set
PDH test set (i.e.. TBERD)
Ethernet test equipment (i.e. JDSU, EXFO, etc.)
-Working knowledge of IP standard, routing protocols, OSI model, etc.)
 
-Working knowledge of layer 2 data communication protocols (Ethernet, MPLS, VLANs, etc.).
-Ability to effectively work with Windows applications, such as outlook, Microsoft word, excel, etc.
 
- Bachelors degree in a technical discipline, or equivalent experience.
 
Desired Qualifications: (Education, Technical Skills/Knowledge):
 
-Experience working in R&D and/or customer facing environment.

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