Thanks for your interest in the IP Routing Customer Technical Support Engineer position.
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Required Qualifications: (Education, Technical Skills/Knowledge):
Non-technical:
-Fluent in the English language (Verbal and written). This is a mandatory.
-Should be able to articulate technical issues / solutions to internal / external customers.
-Self-motivated (Do no require constant ‘oversight/assistance’ to get jobs done, etc.).
-Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, etc. quickly).
-Accountable and open to constructive feedback.
-Exceptional customer service skills. Placing customer needs first is an absolute requirement.
-Ability to objectively think and solve problems under pressure (Very important)
Technical:
-Working knowledge of the following Alcatel-Lucent products would be desired, but not necessary (Training will be provided to the right candidate):
ION IP product family
-Working knowledge of IP theory/operation desired, but not necessary (Training will be provided to the right candidate).
-Ability to use the following test equipment:
OTDR
OSA
Optical Test Set
PDH test set (i.e.. TBERD)
Ethernet test equipment (i.e. JDSU, EXFO, etc.)
-Working knowledge of IP standard, routing protocols, OSI model, etc.)
-Working knowledge of layer 2 data communication protocols (Ethernet, MPLS, VLANs, etc.).
-Ability to effectively work with Windows applications, such as outlook, Microsoft word, excel, etc.
- Bachelors degree in a technical discipline, or equivalent experience.
Desired Qualifications: (Education, Technical Skills/Knowledge):
-Experience working in R&D and/or customer facing environment.