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IP Subject Matter Expert

📁
Customer Services
💼
ION IP Optical Networks
📅
2000000DV2 Requisition #

Responsibilities/Duties

• Serves as a member of the ION Customer Engineering team, assigned to customer ION projects as required for on-time, quality delivery of technical deployment projects.
• Supports end to end delivery management of integration/deployment technical deliverables for ION Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
• Deliver and Implement the project activities and deliverables
• Builds, leads and facilitates teams to address quality issues.
• Be Technical Experts on IP products services and solutions
• Facilitates development and deployment of corrective actions to address customer’s issues.
• Work to optimize the technical solution and identify change orders/up-scopes through change management process.
• Travel required (<25%), both domestic and international (passport required).


Main responsibilities include:

During Project Execution Phase:
• Integration deployment technical activities
• Support the creation of project technical documentation: HLD, LLD, TSS, etc.
• Support the PM team and all Project Management processes/deliverables
• Troubleshoot technical issues in the implementation
• Support the Solution Architect and TPM
• Participate in and/or Lead project meetings, project reviews and customer meetings, as required
• Outage reporting, attribution and investigations



Qualifications

Required Skills and Experience:
• Bachelor’s Degree in Electrical or Computer Engineering or equivalent related experience in a technical field.
• In-depth knowledge of network architecture, products, tools, and processes.
• Five or more years of demonstrated experience in hands-on Integration/Deployment, technical support, or NPI/FOA.


Desired Skills and Experience:
• Knowledgeable on Network Management Systems, networking concepts and related technologies.
• Hands-on experience including design, build, deploy, trouble-shooting & fault-finding, etc.
• Nokia SRA/Virtuoso, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
• Linux/Unix shell and datacenter networking knowledge

Technologies/Products:
• Nokia IP Router portfolio - 7x50 XRS/SR/ESS/SRa and 7705/7210 portfolio
• VMWare ESXi, vCloud/vCenter, OpenStack, CloudStack, OpenFlow, KVM, Xen, Hyper-V
• RHEL/CentOS, Ubuntu, Java, Python/Perl etc.

Responsibilities/Duties

 

    • Serves as a member of the ION Customer Engineering TPM team, assigned to customer ION projects as required for on-time, quality delivery of technical deployment projects.
    • Supports end to end delivery management of integration/deployment technical deliverables for ION Customer Engineering.  Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.  
    • Identifies the Company’s internal owners of customer’s service and/or quality issues.
    • Builds, leads and facilitates teams to address quality issues.
    • Facilitates development and deployment of corrective actions to address customer’s issues.
    • Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating.  Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
    • Identifies roadblocks to customer satisfaction and quality issue resolution.  Reports roadblocks to Program Management and the resolution team members.
    • Work to optimize the technical solution and identify change orders/up-scopes through change management process.
    • Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice – Accountable for timely and accurate communication on all aspects of the technical deployment project.
    • Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
    • Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
    • When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables.  Weekend work may be required.
    • Travel required (<25%), both domestic and international (passport required).

 

 

Main responsibilities include:

 

During the Pre-sales Phase:

    • Support all Pre-Deployment technical planning and deliverables
    • Attend Pre-Deployment meetings as POC for Customer Engineering
    • Directly support the Solution Architect/Technical Lead and Pre-Sales Engineers for the development of the ION Architecture and Solution Description to be used for offer submission (and integration/dependencies with the E2E solution).
    • Support SOW creation as it relates to Integration/Services
    • Include project in resourcing planning for Integration team
    • Contribute to the identification of key technical risks and issues with Solution Architect if assigned.
    • Provide inputs and feedback for technical decisions relating to system requirements and system architecture/design.

 

During Project Execution Phase:

    • Lead Integration deployment technical activities as SPOC for Customer Engineering
    • Support the creation of project technical documentation: HLD, LLD, TSS, etc.
    • Manage all Integration/Deployment project technical activities required according to the Project Plan and Project SOW
    • Support the PM team and all Project Management processes/deliverables
    • Support the Solution Architect and all SA processes/deliverables
    • Participate in and/or Lead project meetings, project reviews and customer meetings, as required
    • Plan and develop integration schedules and strategy for successful integration execution
    • Participate in Change Management process / up-scope identification and templates
    • Demonstrate project cost accountability for Integration execution
    • Co-ordinate with installation services to manage ION install complete/integration ready hand off
    • Resource planning (both Nokia and 3rd party) for integration execution, based on Project Plan
    • Provide weekly/daily Integration status reports to PM/management team/key stakeholders
    • Lead team with outage reporting, attribution and investigations

 

During Post-Project Phase:

    • Lead the closing and delivery of final project technical documentation.
    • Perform resolution and closing of technical deployment issues.
    • Provide input to Operations Reviews and Lessons Learned
    • Participate in Project Handoff / Knowledge transfer to CARES

 

 

 

Qualifications

 

Required Skills and Experience:

    • Bachelor’s Degree in Electrical or Computer Engineering or equivalent related experience in a technical field.
    • PMP Certification or demonstrated plan to acquire PMP within 1 year
    • In-depth knowledge of network architecture, products, tools, and processes.
    • Five or more years of demonstrated experience in hands-on Network Design, Integration/Deployment, technical support, or NPI/FOA.

 

 

Desired Skills and Experience:

    • Knowledgeable on Virtualization, SDN & NFV concepts and related technologies.
    • Knowledgeable on E2E Mobile Solutions, Mobile & Packet Core concepts and related technologies.
    • Knowledgeable on scripting and mastering programming languages and techniques.
    • Knowledgeable on Network Management Systems, networking concepts and related technologies.
    • Hands-on experience including design, build, deploy, trouble-shooting & fault-finding, etc.
    • Nokia SRA/Virtuoso, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
    • Linux/Unix shell and datacenter networking knowledge

 

Technologies/Products:

    • Nokia SDN & NFV portfolio – Nuage, vEPC, VSR, NSP, SSG, etc.
    • Nokia IP Router portfolio - 7x50 XRS/SR/ESS/SRa and 7705/7210 portfolio
    • Nokia EPC portfolio - SGW, PGW, MME, SGSN and vEPC
    • VMWare ESXi, vCloud/vCenter, OpenStack, CloudStack, OpenFlow, KVM, Xen, Hyper-V
    • RHEL/CentOS, Ubuntu, Java, Python/Perl etc.

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