IT Regional Solution Owner, ASIA
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Must have:
- Master's or bachelor’s degree in Engineering, Telecommunications, Computer Science or equivalent field;
- Knowledge and understanding of communication and telecom expense management services;
- Capable to understand complex requirements for the services in scope, and translate them into processes, improvement plans and built into a solution;
- Experienced to coordinate service management in cross functional organizations
- Knowledge of the ITIL service lifecycle and in specific, service operations;
- Capable to manage the costs of IT service in the assigned region, including volume management and spend control;
- Excellent verbal and written English language and communication skills;
- Eager and capable to work in a global multi-cultural team and to develop him/herself;
- Strong customer focus;
- Drive to deliver results, “getting things done” attitude;
- Honest, working with integrity and building trust;
- Excellent verbal and written English language and communication skills;
- Good presentation skills.
Nice to have:
- Capable of building operational relationship with Communication Service Providers;
- Being familiar with communication services contract terms and conditions, various invoicing models and subscription plans of mobile operators will be an asset;
- Experience in managing projects, like mass vendor changes, transition and transformation of services
- Experience with user care systems (i.e. SNOW)
- Analytical thinking skills
- Capable to work as part of the globally dispersed team
