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Lead Business Consultant Analytics Office Service MEA

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Client Consulting
💼
NSW Nokia Software
📅
1800000AEC Requisition #
Thanks for your interest in the Lead Business Consultant Analytics Office Service MEA position. Unfortunately this position has been closed but you can search our 3,222 open jobs by clicking here.
Competences
 
  • Minimum of BSc in engineering or computer science and MBA from a reputable institution
  • 10+ years in the Telecom or IT industry or 5+ years in management consulting industry
  • Financial understanding of Telco operations and business case development
  • Operational understanding of Telco functions, including marketing and customer care 
  • Defining end to end consulting delivery programs using AGILE methodology, starting from ideation to value realization
  • Good understanding of Frameworx (eTOM) and ITIL process mapping
  • Good understanding of CEM concepts and customer centricity, knowledge of Nokia solutions a plus
  • Good understanding of best practices on Data Science use case delivery
  • Experience in using data analytics tools like Tableau to build use case insights and reporting
  • Ability to work with both technical and management layers with customers
 
 
Direct experience of the following areas
  • Customer Experience Management or Service Quality Management
  • Data Monetization
  • Data Science and Data Visualization
  • Managing delivery of Data Science and Analytics Use Cases
  • Business process re-engineering and organizational change management
  • Business case development
  • AGILE delivery approach
  • Team leadership
  • Leading complex transformation programs both on customer and vendor side
  • Leading business consulting deliveries in Africa and International markets
 
Personal attributes:
  • Ability to address and engage with customer CxO and Director level executives
  • Proficient in English (speaking, writing and reporting)
  • Ability to Communicate in French  (speaking, writing and reporting)
  • Committed to deliver the solutions and business benefits sold to the operator
  • Willingness to travel and spend time in customer premises
  • Self-starter and systematic in structuring required steps to reach the goal
  • Efficient communicator through presentations, graphs and reports
  • Team player with good facilitation and mentoring skills
  • High tolerance for stress and uncertainty
  • Able to work and lead across multi-national organization

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