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Lead Business Consultant Analytics Office Service MEA

Client Consulting
NSW Nokia Software
1800000AEC Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Consulting services are essential attributes of Nokia Analytics solution offering in order to create sustained customer value and grow Nokia Analytics business. They ensure Nokia customers to identify the right business use cases, to bring advanced data science insights and to maximize their operational value.
Analytics Office is part of Nokia Software Business Group’s professional services. Analytics Office Consultants and Analysts are part of regional teams serving local customers, while being supported by global Practice Areas and capability development. 
Initial focus will be in delivering consulting and analytics work packages for CEM Office, SOC Office and Real Time Data Science services and managing a delivery team of Nokia and partner consultants as well as operator customer project team in operator premises.
Main Responsibility Area
  • Sell, deliver and manage delivery of product attached consulting services and work packages
  • Build and develop trust-based relationships with customer’s middle and senior management in context of CEM on Demand, Traffica and Wireless Network Guardian attached consulting engagements
  • Identify and understand customer’s commercial and operational challenges and related opportunities
  • Provide thought leadership with strong industry and business understanding and influence important business decisions
  • Work closely together with Nokia sales and solution architects to maximize business value of Nokia solutions to the customer
Position Requirements and Competencies
  • Fully responsible for all aspects of attached consulting service delivery to selected Nokia customers
  • Apply standardized consulting delivery approach and tools as defined by Analytics Office Practice Areas
  • Establish and manage cross-functional transformation plan driven by Nokia Analytics solutions
  • Defining a group level Analytics/CEM transformation strategy and leading cross-country transformation program implementing the strategy
  • Support creation of new organization for the operators
  • Conduct interviews and facilitate workshops to collect customer requirements & impact decision making
  • Use fact based problem solving methods
  • Identification of impact of Nokia Analytics solutions on areas, processes and functions
  • Prioritization of transformation initiatives and risk identification in implementing the initiatives
  • Development of communication material or methodology to identify best practices, opportunities for improvement
  • Implementation of transformation plan and change management around Nokia Analytics solutions
  • Track business benefits generated from the transformation initiatives and manage executive communication
  • Establish continuous improvement model by acting as point of contact between customer and Nokia analytics solution teams
  • Contribute towards Nokia solution roadmap development and improvements
  • Strive for customer business benefits and customer satisfaction
  • Defining customer’s Digital Transformation strategy and build on existing initiatives on CEM and Analytics
  • Position Nokia as a preferred partner in selected products and services
  • Contribute further by identifying sales opportunities for Nokia to create further customer value
  • Contribute by documenting best practices and new insights gained in customer engagements to the rest of Analytics Office community
  • Minimum of BSc in engineering or computer science and MBA from a reputable institution
  • 10+ years in the Telecom or IT industry or 5+ years in management consulting industry
  • Financial understanding of Telco operations and business case development
  • Operational understanding of Telco functions, including marketing and customer care 
  • Defining end to end consulting delivery programs using AGILE methodology, starting from ideation to value realization
  • Good understanding of Frameworx (eTOM) and ITIL process mapping
  • Good understanding of CEM concepts and customer centricity, knowledge of Nokia solutions a plus
  • Good understanding of best practices on Data Science use case delivery
  • Experience in using data analytics tools like Tableau to build use case insights and reporting
  • Ability to work with both technical and management layers with customers
Direct experience of the following areas
  • Customer Experience Management or Service Quality Management
  • Data Monetization
  • Data Science and Data Visualization
  • Managing delivery of Data Science and Analytics Use Cases
  • Business process re-engineering and organizational change management
  • Business case development
  • AGILE delivery approach
  • Team leadership
  • Leading complex transformation programs both on customer and vendor side
  • Leading business consulting deliveries in Africa and International markets
Personal attributes:
  • Ability to address and engage with customer CxO and Director level executives
  • Proficient in English (speaking, writing and reporting)
  • Ability to Communicate in French  (speaking, writing and reporting)
  • Committed to deliver the solutions and business benefits sold to the operator
  • Willingness to travel and spend time in customer premises
  • Self-starter and systematic in structuring required steps to reach the goal
  • Efficient communicator through presentations, graphs and reports
  • Team player with good facilitation and mentoring skills
  • High tolerance for stress and uncertainty
  • Able to work and lead across multi-national organization

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.