Maintenance Service Manager (Care Manager)
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- ION IP Optical Networks
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- 1700000F21 Requisition #
Thanks for your interest in the Maintenance Service Manager (Care Manager) position.
Unfortunately this position has been closed but you can search our 5 open jobs by clicking here.
Required Qualifications:
- Minimum of 4 year degree in engineering and at least 10+ years customer facing project management or network operations experience in the telecommunications field
Organizational/Management Skills:
- Should be able to engage with middle to senior managers within the customer organization
- Strong interpersonal skills to coordinate with many ALU organizations to gather data and drive results
- Expert process orientation, planning and critical thinking skills
- Expert Negotiation, Communication & Presentation skills
- Leadership and Management skills required;
- A seasoned team player
- Prior experience in costing, pricing and coordinating network maintenance services is preferred
- Ability to multitask, manage aggressive timelines and set appropriate project priorities
- High attention to details and ability to manage and organize high data volumes
Tools:
- Good working knowledge of CARES
- Strong computer skills including /Excel/PowerPoint required
Desired Qualifications & Experience:
- Product knowledge of the IP Transport and Routing portfolios is a must.
- An understanding of the Customer Network Operations business and environment is preferable
- Experience in Maintenance Services delivery in the role of a Senior Technical Support Engineer, Customer Technical Advocate or similar functions will be preferred.
- Experience in Repair and Exchange Service is preferable.
- Familiarity with financial concepts, management, and controls
- Ability to work in diverse teams and on different levels
- Strong cross-organizational leadership skills for driving resolution of complex customer issues.
- Project management skills in planning and organizing, information integration, decision making, risk management and CIP (Customer Implementation Process) will be a bonus.
