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Managed Security Experts

Customer Services
GS Global Services
180000057S Requisition #
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Main Responsibility Area
  • Managed Service is part of the Nokia’s Global Services business unit. The role is part of Managed Services Portfolio & Innovation team working in New Product Innovation.
  • Working with various Nokia Teams to identify new innovative ideas to potentially include that into Managed Security Services (MSS) Offerings
  • Developing new security services under managed services with all the market research, business case, investment requirements, delivery readiness, sales readiness along with all the marketing collateral
  • Keeps track of emerging technologies and market trends in the field of cyber security
  • Alignment with all the Business Groups and Business Lines on the potential overlaps and synergies of the solutions
  • Integrate and prepare information security solutions covering security products and services; support Nokia SPS team for potential customer opportunities.
  • Development of cyber-attack use cases around telecom technologies
  • Pre-Sales Solution Support for Proof-of-Concept (POCs), 1st and 2nd engagements and developing the value proposition and selling proposition
  • Working with Delivery Innovation team on processes’ development and tools’ readiness
  • Definition of skill set, tools and processes with full delivery readiness in GSD and ramp-up of resources
  • To own full individual accountability for customer interface.
  • Conduct security risk assessment for Nokia customers covering different cyber-attack use cases around telecom technologies and infrastructure.
Job Description
  • Product Development
    • Identification of opportunities for security products / services to be launched
    • Preparation of blue-print, scope and deliverables of product / services including security operation center for offering remote security services to customers
    • Support and coordinate product development activities including engagement with partners
    • Support and coordinate execution of proof of concept
    • Project planning and management
    • Build product presentations for various levels – sales, customer, management, etc.
    • Prepare white-papers on different topics under cyber security
  • Service Offering Development
    • Definition of partner/vendors’ roles, responsibilities and deliverables for various security service offerings.
    • Plan for implementation of identified requirements
    • Definition of quality of service parameters
    • Assistance in quality control and assurance
    • Preparation of pre-sales and sales material for the service offering
    • Enablement of pre-sales, sales and delivery team on service offering
  • Responding to Customer Requirements and RFP
    • Support on qualification of RFP from security perspective
    • Support on solution designing and delivery model
    • Preparation of technical response and cost heads against identified opportunities
    • Monitoring and tracking of RFP activities till closure and subsequent delivery
Desired Skills and Experience
  • Demonstrated capabilities on conducting security risk assessment.
  • Deep understanding of security processes and capability to align them with different security standards.
  • Hands-on capabilities around industry leading GRC tools like Archer, etc.
  • Profound understanding of SOC (security Operations Center) processes and setup.
  • Strong experience of working in conceptualizing, developing or leading large part of Security Operations Centre, backed up by references
  • Strong experience and knowledge of Managed Security Services business and deep understanding of Telco Operations.
  • Experience in designing security solutions and architecture along with good knowledge of security products and technologies at different layers like network, infrastructure, application, data, identity & access, processes, etc.
  • Strong pre-sales experience in security
  • Expert understanding of various security monitoring tools     
  • Good understanding evolution of telecom technologies and architecture
  • Able to work at strategic and operations levels and to move between these levels with ease.
  • Excellent written, verbal and presentation communication skills, should be able to articulate the value of product offering
  • Able to effectively influence cross functional teams without formal authority
  • Very strong understanding of security standards and other compliance mandates like ISO/IEC 27001:2013, ISO 22301, ISO27011, PCI DSS, 3GPP, NIST, COBIT 5, etc.


Hands-on experience in security operations, including some of the following:

  • Security incident monitoring, analysis and remediation (SIEM functionality)
  • Log correlation and management
  • Security testing, audits and compliance
  • Identity & Access Management
  • Management of Security infrastructure such as firewall, IDS/IPS, VPNs, AV, Content filters etc
  • Application and infrastructure security assessments
  • Analysis of event and systems logs
  • Deep understanding of incident response best practices and processes
  • Forensic analysis
  • Intrusion detection systems
Personal Attributes:
Nokia Value-Based Competencies
• Openness
• Fairness
• Communication
• Quality Orientation
• Team Player
• Learning Agility
• Decision-making
• Planning & Organizing
• Collaboration
• Continuous Renewal
• Truthfulnes
• Objectiveness

Experience required - > 12-15 years
Education – Bachelors of Engineering/Technology /Masters Degree or Equivalent
Preferred certifications:
  • Certified Information Systems Security Professional (CISSP) 
  • Certified Information Systems Auditor (CISA)
  • Certified Information Security Manager (CISM)
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001:2013 LA/LI

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