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Transportation Control Tower Lead

NOPS Nokia Operations
1800000PRG Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Key responsibilities/accountabilities
Transportation Control Tower Lead


       Oversee the daily Transport Control Tower activities for productivity and address all issues and escalations promptly with the team

       Manage recruitment, training, annual performance, motivation and development needs of the Transport Control Tower team

       Generate Transport Control Tower management reporting on quality, performance and improvement initiatives

       Ensure stability of systems, tools and process with clear documented and regularly updated SOPs and user instructions

       Continuously improve the operations of the Transport Control Tower supporting all key stakeholders needs

        Build & provide regular transportation dashboards showing the Transport Control Tower KPIs & Customer quality index 

       Maintain business continuity plans of the Transport Control Tower activities

Align with 1OTM development team by providing proposals and priorities, provide know-how and resources for UAT and other dev tasks as needed

       Manage the Transport Control Tower running costs, HC and budgets
       Manage the training, development and performance or the Transport Control Tower team
       Responsible for recruitment, facilities and competence development
Subject matter expertise
  • Experience in Logistics and Transportation management
  • Experience with management of external transportation or logistics suppliers
  • MSc or BSc in relevant field
  • Strong people management, coaching & leadership stills
  • Good business acumen & leadership skills
  • Strong negotiation & communication skills
Behavioral competences
  •  Customer Focus
  •  Decision quality
  • Integrity & trust
  • Collaboration
  • Self-development
  • Creativity, Drive for results
  • Process management
  • Communication & change mgmt.
  • Good communication skills
  • Fluent English

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