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Nokia Software (NSW) Data Refinery APJ Care Engineer

📁
Customer Services
💼
NSW Nokia Software
📅
2000000EJL Requisition #
About Nokia
 
At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
 
 
About Nokia Software
 
Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.
 
 
Job Description

Responsible for providing end-to-end Care services for Data Refinery solution for customers in APJ & Greater China regions. Care for Data Refinery will also include performing customization code fixes (and delivery of said fixes to customers) so this is a hybrid developer and technical support role.

This role also requires on-demand visits to customer premises in addition to the core remote Care services provided. The candidate will also be part of the 24x7 rotation for APJ & G. China region. 

The candidate must be able to work in Malaysia.

 

Job Responsibilities & Competencies

 

  • Providing end-to-end (L2 - L4) Support to customers for Nokia Digital Intelligence suite of products – focus on Data Refinery
  • Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLA's
  • Performing root-cause analysis on customer issues
  • Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in-line with expectations for any project/support work that rely on it
  • The role will involve performing modifications and fixes to the current solution source code
  • The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital
  • On-demand on-site work at customer premises
  • 24x7 Emergency support for Critical issues and occasional shift-work based off customer needs

Qualifications

  • Bachelor´s degree or equivalent experience required, Candidates with Bachelor's Degree in Engineering (Software, Computer, Telecommunication, Electrical/Electronic) will be more relevant. Master´s is a plus
  • Minimum 5 years working experience with GSM network, bonus if in Comptel mediation/Nokia Data Refinery products
  • Minimum 10 years of providing Highly Technical support or Services Deployment for complex software applications (deployment, level 3 support)
  • Minimum of 10 years of demonstrable practical (professional) development experience in software services/support delivery, with focus on telecommunications software
  • Minimum 5 years of practical working experience with:
    • Experience in UNIX/Linux scripting and deep knowledge of UNIX/Linux operating system
    • Experience in Oracle RDBMS, postgres, hadoop & SQL
    • Java / C / Perl / PL-SQL programming experience.
    • Virtualization and Clustering technologies. E.g : Openstack & VMWare vSphere, with VNF knowledge will be advantage.
    • Deep understanding of networks and IP (traces etc)

 

PERSONAL CHARACTERISTICS:

  • Motivated, independent and able to build and maintain good relationship with customer
  • High fluency in oral and written English
  • Must be able to work under pressure
 
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. 
 
 
 
 
 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.