Nokia WING - Service Desk Agent
Thanks for your interest in the Nokia WING - Service Desk Agent position.
Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.
Experience Required:
- A passion for delivery of the highest quality customer and user experience
- Excellent oral and written communication skills
- Ability to utilize in-house tools and industry standard applications such as Microsoft Office for support, reporting and documentation
- Ability to provide technical support over the phone, excellent telephone skills,
- Professional demeanour, previous customer service experience. helpful attitude with a strong focus on building relationships with customers
- Ability to work as part of a team supporting colleagues to achieve overall team objectives and targets
- Problem solving skills, ability to visualize a problem and think how to solve it. Ability to think around problems and come up with creative solutions when needed
- Ability to handle constantly changing flow of traffic, remain productive always, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision
- Experience of Customer Experience and Service Management
- Driven and focused, deliver a high level of performance in your own role
- Excellent attention to detail and high standards for your own work
- Strong communication and collaboration skills, with an ability to work across teams
- Communication skills and experience in customer facing roles
- Experience of working in an ITIL environment and following Service Operations processes
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
