NPO Customer Project Manager
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Education / Qualification:
- Bachelors or Master degree in Telecommunications or Electronics
- At least 10 years of experience from telecommunications: Engineering, Operations
- Experience from Operator business and Engineering
- Management and leadership experience, Project and program experience
- Experience in 2G and 3G technologies (GSM, UMTS, HSPA, GPRS)
- Large proven experience in LTE networks
- Experience in performance and optimization in one or more Sub-Systems (e.g. 2G/3G/4G RAN, PS Core, IP backbone)
- Experience in management of high-expertise technical teams
- Desire PMP certification
Experience / Skills:
A proven, results orientated project manager with experience in delivering complex and diverse service products and solutions. Process and cost optimization experience. Recognized leader of transformation execution and change management. Experienced in leading a large services organisation in a team based, customer centric structure with full profit and loss responsibilities.
Key Skills
- Working across Boundaries - Supports and builds communities within NOKIA. Operates across units, able to relate to individuals from different backgrounds and at varying organisational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits.
- Leading for NOKIA – Understands, supports and develops NOKIA people. Is available and visible in the NOKIA community. Leads others according to NOKIA values. Motivates others and encourages empowerment through inspiring colleagues.
- Driving Commercial Results - Ensures effective delivery of outcomes to support the objectives of NOKIA. Plans and executes work in an effective manner in order to meet financial targets. Understands and keeps up to date with competitor activity. Seeks opportunities to further NOKIA’s profitability.
- Influencing Others - Makes a strong and positive impression on others. Uses persuasion and negotiation to gain agreement and buy-in. Promotes ideas on behalf of self or others. Seeks support from communities to ensure that persuasion is effective.
- Planning & Organising - Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organisation. Manages time and projects, anticipating obstacles and formulating contingencies.
- Strategic Thinking - Works in line with NOKIA strategic goals and vision. Demonstrates awareness of the market NOKIA operates in and uses this knowledge to ensure a forward-focused approach. Talks about NOKIA strategy and goals with peers and seeks to form strategic alliances across the business.
Key (Business) Competencies:
- Services Business Knowledge and Understanding
- 2G/3G/4G NW Optimization & Assurance
- Engineering Performance Management
- Operation and Maintenance Management
- Transformation
- Cost Management
- Project Management
- Communication Skills
- Service Excellence
- Network Operations Centre Management
- Network Operations, Field Operations Management
- Network Operations Transition & Transformation Management
- Network Operations Product & Solution Management
- Fault Management
- Configuration Management
Service Delivery Management competences:
- Scope and Operational Contract Management
- Time management
