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NSW Account Manager VF UK&I

NSW Nokia Software
1800000ODG Requisition #
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- Be in charge of Vodafone UK and Vodafone Ireland customer relations (sales figures, customer satisfaction)
- Understand the needs of the customer, identify and develop sales opportunities and manage the
NSW teams to answer these opportunities in the best way.
- Guarantee the interests of the company (commercial proposals in compliance with border
objectives…) and of the customer
- Support and sell Nokia Software (NSW) portfolio (meet customers, organize advertising events, give feedback on
customer needs evolution regarding his own market, coordinate offers)
- Support his customer internally (ambassador role)
- Manage his business (reporting process, follow the orders, etc.)
- Understand and forecast the needs of the customer, manage the development of solutions (with
pre-sales teams, architects and marketing experts) to answer the needs.
- Frequent field trips for customers (around 75% of time)
- Keep permanent contact with tendering teams, programme managers and teams



0. Minimum 5 years experience with proven track record in CSP or enterprise software sales

1. Build a detailed understanding of customer company dynamics covering business challenges, strategic objectives and organisational goals.


2. Creates and nurtured strong customer relationships across the target account organisation. These relationships range from senior director / CXO level through to domain managers.


3. Understand the specific pain points and goals for each  identified customer stakeholder.


4. Have an overview level understanding of NSW solutions and technologies and how their application  addresses business challenges and resultant value derived.


5. Build tailored ROI models and be able to articulate  the business return achieved by addressing pain points.


6. Explain how NSW solutions effectively address customer pain points and build sponsorship, desire and  enthusiasm to address those pain points.


7. Ability to construct and negotiate detailed and complex contractual conditions and build consensus across customer and Nokia teams and associated positions. 


8. Ability to define and lead virtual teams, setting shared objectives and specific role requirements. These virtual teams will be sourced over a wide diversity of disciplines including pre-sales, product management, other Nokia business groups, legal and finance.


9. Build and manage an end to end opportunity plan, the objective which is to underpin the positioning of NSW solutions against identified and agreed customer pain points.


10. Built a strong understanding of competitive positions and solutions and builds plans to combat those positions.




1.  Strong communication skills, especially listening – hearing the true message as opposed to hearing what we want to hear.

2. Strong organisational skills

3. High political awareness

4. Self driven

5. Lead virtual teams

6. Highly results orientated

7. Comfortable delivering to deadlines

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