Nuage Technical Support Engineer
Minimum Qualifications
• Bachelor's degree/College Diploma in Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.
Preferred Qualifications
TECHNICAL
• Experience with Software Defined Networking (SDN) engineering, concepts and service models
• Data Centre experience including HP Servers, Citrix, Network protocols and IETF Standards
• Knowledge with Cloud Management Systems (CMS) such as VMware vCloud, OpenStack, CloudStack
• Good understanding Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing/Switching protocols and XMPP
• Proficient with Linux operating systems – CentOS - RHEL
• Knowledge of IP/MPLS, routing and switching techniques.
• Ability to write scripts at a Unix/Linux level (bash, python)
• Strong hands-on experience in troubleshooting software or network problems
PERSONALITY
• Has a “can do” attitude to persist in face of complex work to produce positive results
• Excellent English verbal and written communication skills.
• Must have outstanding time management skills, be able to handle multiple issues at the same time, and be able to prioritize those issues, so that we meet customer expectations.
• Strong Interpersonal and organizational skills
• Ability to articulate technical issues and solutions to internal and external customers.
• Self-motivated with proven record as a self-starter.
Very Adaptable with ability to learn new technologies, products, processes, quickly and without formal training.