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Operational Technical Support Manager

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Customer Services
💼
ION IP Optical Networks
📅
19000004EW Requisition #
Thanks for your interest in the Operational Technical Support Manager position. Unfortunately this position has been closed but you can search our 2,474 open jobs by clicking here.
Skills Required:
  • Experience leading and developing technical support teams in a TS service environment
  • Previous experience in Technical Support area
  • Able to juggle priorities to meet deadlines without cutting corners
  • Follow up on and take responsibility for unresolved issues or escalations
  • Experience of driving change initiatives in a service environment
  • Experienced and conversant in Service Level Agreements and Operational Schedules
  • Able to identify Business Development opportunities
  • Technical understanding of TCP, IP MPLS solutions,  
  • Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management
  • Effective interpersonal and communication skills
  • Experience improving and developing the knowledge & skills of others
  • Able to work on own initiative to develop the team
  • Excited by the Internet and emerging technologies
  • NRS1, NRS2, 3PR, SRA qualifications as advantage
 
Technical:
 
-Working knowledge of the following Nokia would be desired, but not necessary):

ION IP product family
 
-Working knowledge of IP theory/operation desired, but not necessary
-Working knowledge of IP standard, routing protocols, OSI model, etc.)
 
-Working knowledge of layer 2 data communication protocols (Ethernet, MPLS, VLANs, etc.).
-Ability to effectively work with Windows applications, such as outlook, Microsoft word, excel, etc.
 
- Bachelors degree in a technical discipline, or equivalent experience.
 
Desired Qualifications: (Education, Technical Skills/Knowledge):
 
-Experience working in IP Routing TAC and/or customer facing environment.

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