Operations Manager
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Key Competencies:
• Managed Service Management
• Leadership
• People Management
• Process Management
• Customer Service
• Business Awareness
• Innovation
Key Interfaces:
• Customer CTO (or equivalent)
• Customer Care (or equivalent)
• Customer Team
• 3rd Party suppliers & Subcontractors
Key Performance Measures:
• Customer satisfaction
• Network KPI’s
• SLA’s & OLA’s
• Profitability
• Employee churn
Qualification
Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment
